Summary
Overview
Work History
Education
Skills
Timeline
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SAMMY DE LEON

Inglewood,CA

Summary

Experienced in providing best in class customer service. Dependable industry worker equipped for fast-paced work and changing daily needs. Demonstrates professionalism while working effectively in independent and team settings. Highly motivated and willing to learn new functions and skills to further my career. Strong organization and time management skills.

Overview

14
14
years of professional experience

Work History

Flight Attendant

jetBlue
Los Angeles, CA
05.2019 - Current
  • Deliver high-quality care and service to Customers in-flight
  • Respond safely and effectively to a broad range of in-flight emergencies
  • Function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours
  • In times of irregular operations, mitigate Customer dissatisfaction, and thus serve as a very visible JetBlue Representative in diverse and challenging situations
  • Effective communicator that is comfortable working in an ever-changing environment and whose personal values match JetBlue s values of Safety, Caring, Integrity, Passion, and Fun
  • Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales.

Bartender

BBC/ Legends/ Levy Restaurants
06.2019 - Current
  • Worked at very fast paced, upbeat environments such as events, concerts and festivals.
  • Worked with management to develop and implement scheduled bar maintenance.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Conducted weekly and monthly inventories to assure and adequate supply of liquor, ice, cups, and other necessities.
  • Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
  • Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.

Bartender/Waiter

Blake's Tavern
Providence, RI
01.2018 - 04.2019
  • Requested identification to verify patrons are of legal drinking age.
  • Provided exceptional service and remaining attentive while maintaining a friendly atmosphere to increase table turns.
  • Maintained cleanliness of the bar, taps, bottles, tools and glassware to remain up to code.
  • Provided responsible service of alcoholic beverages and taking necessary steps to prevent over intoxication.
  • Utilized time for side work such as cutting garnishes, stocking bottles and coolers, & remained updated on drink specials.

Banker

Citizens Bank
Foxborough, MA
12.2017 - 05.2019
  • Engage with customers to build and deepen relationships by uncovering financial needs and recommending appropriate banking products, services and solutions
  • Identify new banking customers; grow relationships with existing customers through social interactions within the store along with outbound calls
  • Open new accounts and assist with teller transactions as needed
  • Comply with all policies, procedures and regulatory banking requirements
  • Resolve customer service issues; support banking convenience for customers by sharing and setting up self-service options
  • Adapt to meet the ever-changing financial needs of our customers and the communities where we do business
  • Bring a positive energy and confidence to Citizens Bank and its customers every day
  • Present a professional appearance as the face of Citizens.

Institutional Securities Operations Representative

Fidelity Investments
Smithfield, RI
02.2010 - 08.2017
  • Deliver Best in Class client experiences regarding account setup and maintenance via phone and paper
  • Quickly and accurately process monetary requests for clients via phone and paper
  • Consistently able to exceed rigorous departmental quality goals
  • Take the lead in team initiatives, contribute ideas with aim of improving efficiency and productivity
  • Promoted to role as Retirement Specialist, servicing clients with complex phone and paper-based IRA interactions
  • Conducted Incident Assignment group audits and Change group audits for Production Management
  • Responsible for record keeping of the Project Portfolio Management Center application.

Education

Student and Intern -

Year Up, Inc.
Providence, RI

Some College (No Degree) -

University of Rhode Island
North Kingstown, RI

Skills

  • Outstanding Customer Service
  • Emergency Care
  • Flight Safety
  • Food and Beverage Service
  • Cleanliness and Sanitation
  • Beverage Preparation
  • Payment Processing
  • Fluent in English and Spanish

Timeline

Bartender

BBC/ Legends/ Levy Restaurants
06.2019 - Current

Flight Attendant

jetBlue
05.2019 - Current

Bartender/Waiter

Blake's Tavern
01.2018 - 04.2019

Banker

Citizens Bank
12.2017 - 05.2019

Institutional Securities Operations Representative

Fidelity Investments
02.2010 - 08.2017

Student and Intern -

Year Up, Inc.

Some College (No Degree) -

University of Rhode Island

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SAMMY DE LEON