Summary
Overview
Work History
Military Service Awards and Training
Timeline
Generic

SAMMY ESPINOZA

Summary

Advancement to position that I can utilize my skills and assist in company growth and success. Accomplished Technician, Dispatcher, Trainer and Manager skilled in installing and repairing of services. With experience in training and educating new employees on company procedures and policies with a strong focus on customer satisfaction.

Overview

37
37
years of professional experience

Work History

Technician

AT&T
09.2013 - Current
  • Adhere to policies and procedures
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings
  • Educate customers on services installed
  • Exceeded customer expectations
  • Maintain a safe working environment by adhering to safety protocols and using the appropriate tools for each task
  • Support new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success
  • Maintain company vehicle and company equipment
  • Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs
  • Educate customers on products offered by company and connect them to sales force to complete sale of new services

Manager

Mastec Advanced Technologies
03.2007 - 07.2013
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Maximized performance by monitoring daily activities and mentoring team members
  • Onboarded new employees with training and new hire documentation
  • Improved safety procedures to create safe working conditions for workers
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Defined clear targets and objectives and communicate to team members
  • Established performance goals and provided feedback

Operations Manager

Lonestar Overnight
09.1994 - 03.2007
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
  • Led hiring, onboarding and training of new hires to fulfill business requirements
  • Assisted in recruiting, hiring and training of team members
  • Trained and guided team members to maintain high productivity and performance metrics
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent longterm habits
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

Security Police

United States Air Force
04.1988 - 09.1994
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection
  • Monitored gate activities, controlled traffic, and responded to emergencies on base
  • Checked vehicle equipment for proper functioning prior to use
  • Monitored traffic violations, issuing citations as necessary

Military Service Awards and Training

Operation Desert Shield

Operation Desert Storm

Good Conduct Medal

National Defense Service Medal

Quality Air Force Awareness Course

Non Commissioned Officer Preparatory Course

Airman Leadership School

Timeline

Technician

AT&T
09.2013 - Current

Manager

Mastec Advanced Technologies
03.2007 - 07.2013

Operations Manager

Lonestar Overnight
09.1994 - 03.2007

Security Police

United States Air Force
04.1988 - 09.1994

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SAMMY ESPINOZA