Sammy Faddoul
Herriman,UT
Summary
Highly motivated Customer Service Subject Matter Expert with exceptional oral and written communication skills, active listening abilities, and strong analytical problem-solving skills. Enhances customer experiences through service-oriented behaviors, understanding customer needs, and delivering tailored solutions to build loyalty. Dedication lies in providing strategic and technical leadership to technical teams. Proficient in troubleshooting and resolving complex IT issues by conducting technical root cause analysis and implementing effective solutions.
Overview
7
7
years of professional experience
Work History
GCS Subject Matter Expert
StubHub
2023.08 - Current
- Utilized active listening to accurately identify customer needs and provide tailored solutions.
- Investigated and resolved accounting, service, and delivery issues efficiently.
- Collaborated with team members to enhance the customer service experience and exceed team goals, achieving high client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership, ensuring seamless operations.
- Enhanced productivity by anticipating needs and delivering outstanding support.
- Analyzed customer service trends to identify opportunities for improvement and provided actionable feedback to management.
Sales Shift Leader
Metro By T-Mobile
2021.12 - 2023.02
- Engaged and provided excellent customer service with and build rapport and lasting relationships.
- Increased store sales by 10%.
- Managed team of 3 people.
- Directed projects with corporate and owners.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Warehouse Supervisor
Ready Alliance
2021.03 - 2021.11
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Increased order production by 5%
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Bakery Associate
Stone Ground Bakery
2020.02 - 2021.03
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Trained over 5 new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Inspected goods to establish accurate pricing and labeling.
Assistant Office Manager
Ace Motors
2018.01 - 2020.01
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Oversaw office car inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Increased employee satisfaction by 10%
- Identified communication channels to set roadmap to distribute information.
Education
High School Diploma -
Fullerton Union High School
Fullerton, CA05.2018
Skills
- Exceptional interpersonal communication
- Sales
- Product promotions
- Bilingual
- Problem-solving skills
- Excellent people skills
- Exceptional interpersonal communication
- Effective workflow management
- Strong analytical skills
- Strategic Thinking
Timeline
GCS Subject Matter Expert
StubHub
2023.08 - Current
Sales Shift Leader
Metro By T-Mobile
2021.12 - 2023.02
Warehouse Supervisor
Ready Alliance
2021.03 - 2021.11
Bakery Associate
Stone Ground Bakery
2020.02 - 2021.03
Assistant Office Manager
Ace Motors
2018.01 - 2020.01
High School Diploma -
Fullerton Union High School
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