Sammy Ibssa
Sales & Customer Service Specialist
Buford,GA
Summary
Hardworking Sales and Customer Service Representative with 10 years of experience. Trained in project and time management with extensive knowledge of Sales and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Collections Agent
Bank Of America
Johnson City, TN
03.2009 - 11.2010
- Collected on past due accounts with average 3 months delinquency.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Investigated accounts with balance errors using accounting software.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Negotiated to collect balance in full.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Researched accounts and completed due diligence to resolve collection problems.
Customer Service Representative Agent
AT&T
Johnson City, TN
02.2011 - 06.2012
- Boosted sales revenue by skillfully promoting diverse options.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended options to customers, thoroughly explaining details.
Manager of Operations
Rocksprings Mart
Kingsport, TN
06.2012 - 09.2017
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Sales Agent Representative
LifeLock Inc.
Johnson City, TN
03.2017 - 09.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Provided sales consultations on functional and stylistic benefits of each custom product.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Mentored new sales representatives.
Telesales Representative
Comcast
Atlanta, GA
10.2019 - 04.2020
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Opened new accounts and documented personal, demographic and payment information in system.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services including membership details and purchase advantages.
- Answered inbound telephone calls from interested customers.
Education
GED -
West Orange High School
Winter Garden, FL 05.2007 - 06.2007
Skills
BillingInventoryOrganizing
Credit Card Processing
Complaint Resolution
Report Preparation
Sales Expertise
Order Fulfillment
Retail Management
Technical Support
Great Listening Skills
Money Handling Abilities
Administrative Support
CRM
Multi-line Phone Talent
Strategic Sales Knowledge
Professional Telephone Demeanor
Timeline
Telesales Representative
Comcast
10.2019 - 04.2020
Sales Agent Representative
LifeLock Inc.
03.2017 - 09.2019
Manager of Operations
Rocksprings Mart
06.2012 - 09.2017
Customer Service Representative Agent
AT&T
02.2011 - 06.2012
Collections Agent
Bank Of America
03.2009 - 11.2010
GED -
West Orange High School
05.2007 - 06.2007