Sammy Lepage

• Greeted customers entering store and responded promptly to determine their needs
• Built customer loyalty and retention by delivering excellent shopping experiences
• Operated cash register for cash, check, and credit card transactions to high accuracy levels
• Handled customer complaints with patience and understanding, working towards a satisfactory resolution for customer
• Maintained safe, clean and well-organized working and shopping environment

BRITA, Bakels and DP World;

• Organized materials for easy access and optimized workflow as well as reducing waste & enhanced production by maintaining equipment
• Managed inventory to ensure timely production scheduling
• Monitored critical control points, reporting discrepancies to prevent hazards
• Ensured compliance with standard operating procedures for consistent product quality
• Handled finished products for efficient packaging and dispatch

Ladbrokes;

• Monitored industry trends, adapting services to suit consumer

demand

• Opening and closure of shop, lone working
• Built strong relationships with customers through effective communication.
• Managed shop opening/closure and cash flow, ensuring accurate recordkeeping.
• Processed transactions using POS systems and adhered to ethical gambling conduct.

DSV;

• Processed 700+ daily shipments, utilizing CargoWrite and other systems to allocate/ship/track orders.
• Created labels and ensured safe handling of Dangerous Goods.
• Managed internal/external communications, and supported cross-functional teams.
• Organized work schedules, reports, and performance feedback for team members.
• Ensured smooth workflow, prioritizing outstanding tasks and monitoring service requests.
• Generated work process' for tasks of own role as well as other roles within warehouse

Interduct;

• Communicated with cross-functional teams to manage service requests
• Cultivated and nourished strong rapport with customers and service providers to support seamless operations; built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction, ensuring mutual successful business goal in vision
• Managed customer portals for compliance
• Arrange permits for engineers by contacting corresponding department within site/security team to allow for works to be carried out with valid certification/access
• Coordinated workflow to meet business demands, monitoring and prioritising outstanding service requests and work orders
• Monitored customer feedback and KPIs to inform senior leaders of data-driven input on necessary improvements
• Administrator for team consisting of 12-16 crew members dealing with/logging any queries, issues, wages, absence and providing performance feedback; point of contact in-between crew and field service manager
• Resolved complex issues with strong analysis and investigations; from in house queries to external concerns/complaints/queries

Ralph Lauren;

• Picked, prepped and packed orders ensuring correct and proper handling of merchandise & packaging, Processing returns via IBM and marking out of stock damaged stock.
• Received deliveries and dispatch to store
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.

Luke 1977;

• Same responsibilities and tasks as Ralph Lauren
• Returns administrator where received post would follow refund process; this includes close inspection of stock, organise stock for future back stocking and processing refund on system, labelling each item and then back stocking them

• Answering customer calls/emails/other methods of contacts with friendly, knowledgeable service and support; focusing on income related queries/complaints whilst delivering and maintaining high quality and consistent service.
• Providing advice suitable to housing residents in line with group policy, process, values and relevant GDPR DPA legislation/regulations
• To prioritise incoming calls whilst balancing individual work deadlines
• Building and maintaining relationships with residents and colleagues (open work software) whilst providing clear guidance and information (verbal/written) in practical manner
• Taking initiative to minimise any resident issues, individual workload and support colleagues in order to achieve mutual goal
• De-escalated objections and disputes professionally to maintain customer satisfaction
• Employed active listening and product expertise to successfully resolve inbound queries; maintaining and updating regularly computerized records to high accurate standards
• Helped new staff acclimate to customer service team and mentored on strategies for success. Helped by ''buddying'' with new starters & helped manage high-volume workload simultaneously through effective multitasking
• Nominated as 'Staff Council' by colleagues where role duties were to be the point of contact between staff to management & management to staff - attended quarterly meetings with other representatives of other offices to communicate in and out updates about company - provided support during disciplinary meetings

• Respond to customer requests via radio & customer interaction during busy hours as well as preparing and running out daily stock replenishment on continual basis to maximise sales opportunities
• Using stock management system to log, check, locate and move stock both in and out of store; also helping shop floor team with re-ticketing by using this system. Receiving deliveries using RF gun, as well as dispatching.
• Maintained clean and safe work environment, strictly following company procedures to ensure all stockroom areas were clean, tidy and presentable at all times
• Serving customers on till (purchases, exchanges and refunds)
• Approaching customers to help with their needs and providing good customer service by demonstrating product knowledge
• Till MOD and training team members on effective till & interaction standards to increase productivity and maintain customer experience satisfaction
• Cash admin, using Excel spreadsheets to upload data counted of daily takings
• Closing/opening store (where at times I was only member of management running store) completing all necessary store paperwork and procedures at start/end of shift
• Managing team of 8-18 to keep store organised whilst maintaining good customer experience environment