Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Losardo

Boonton,NJ

Summary

Organized Receptionist and Appointment Setter with 7+ years of customer service experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

9
9
years of professional experience

Work History

Appointment Setter

Diversified Companies
09.2023 - 03.2024
  • Set appointments with our insurance reps and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Acted as first point of contact and set appointments for prospective clients.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Debt Collector

Pressler Felt & Warshaw LLP
06.2022 - 09.2023
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Receptionist / Front Desk

Boonton care center
01.2020 - 04.2022
  • Secretarial duties
  • Answering phones
  • Greeting visitors and giving access to medical personnel, Doctors, and vendors
  • Dealing with In going in outgoing mail
  • Sending invoices
  • Conducting Covid 19 testing on staff
  • Using websites such as simple report
  • PCP, and accushield
  • Making appointments for possible new admissions
  • Creating charts for new admissions
  • Transporting new medications to each unit.

Sales / Customer Service

OSL
11.2020 - 01.2021
  • Sales for mobile devices
  • Being updated on any new devices and deals on devices
  • Customer service.

Manager / waitress

Delizias
08.2017 - 03.2019
  • Waitressing, handling money, customer service
  • Paying vendors, taking orders for catering
  • Answering phones and taking orders over the phone
  • Cleaning
  • Closing.

Floor sales / Cashier

Century 21
10.2014 - 09.2017
  • Started as cashier
  • Handling money, customer service
  • Was Promoted to sales
  • Worked the floor
  • Set up displays
  • Push new products
  • Had my own team of people who worked with me on new products and vendors.

Education

Business -

County College of Morris
Randolph, NJ

High School Diploma -

Boonton high school
Boonton, NJ
06.2009

Skills

  • Communication
  • Time management
  • Customer service
  • Project Management
  • Telephone Etiquette
  • Positive Attitude
  • Computer Proficiency
  • Recordkeeping proficiency
  • Patient Scheduling
  • Explaining Products and Services
  • Consultative Selling
  • Outgoing and Friendly

Timeline

Appointment Setter

Diversified Companies
09.2023 - 03.2024

Debt Collector

Pressler Felt & Warshaw LLP
06.2022 - 09.2023

Sales / Customer Service

OSL
11.2020 - 01.2021

Receptionist / Front Desk

Boonton care center
01.2020 - 04.2022

Manager / waitress

Delizias
08.2017 - 03.2019

Floor sales / Cashier

Century 21
10.2014 - 09.2017

Business -

County College of Morris

High School Diploma -

Boonton high school
Samantha Losardo