Sammy Miano
Rock,WV
Summary
Proactive Medical Driver with extensive experience in providing timely and efficient transportation services for patients. Known for decreasing late arrivals through strategic route planning and improving patient satisfaction by coordinating seamlessly with medical staff. Brings strong communication skills, safe driving practices, and expertise in vehicle maintenance to ensure secure and reliable patient transport.
Professional driver with strong focus on safe and efficient patient transport. Skilled in navigating urban and rural routes, maintaining vehicle upkeep, and adhering to medical and safety protocols. Known for exceptional teamwork, reliability, and adapting to changing schedules and needs seamlessly. Passionate about providing compassionate and timely service, ensuring patient comfort and security.
Overview
41
41
years of professional experience
Work History
Medical Driver
Bluefield Area Transit
09.2018 - Current
- Decreased incidents of late arrivals by efficiently planning routes according to daily schedules, accounting for potential delays such as construction or traffic congestion.
- Improved patient satisfaction by providing timely and efficient transportation services to medical appointments.
- Streamlined transportation coordination with medical staff, resulting in improved efficiency of patient pickups and dropoffs.
- Maintained accurate records of mileage, trip logs, and vehicle maintenance for proper documentation and reporting purposes.
- Supported continuous process improvement efforts by providing feedback on current procedures based on firsthand experience transporting patients.
- Increased overall team performance through effective communication and collaboration with fellow drivers and dispatchers.
- Developed strong rapport with regular clients leading to increased trust between driver-patient relationships.
- Assisted in training new hires, sharing best practices for safe and efficient patient transportation.
- Assisted patients with mobility issues, ensuring safe transfers to and from the vehicle using appropriate equipment when necessary.
- Expanded knowledge of local roadways, enabling faster transportation times even during peak traffic hours.
- Provided exceptional customer service, addressing any concerns or special needs of patients while in transit.
- Reduced missed appointments by effectively communicating with patients and medical facilities regarding schedules and changes.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Earned and maintained necessary certifications.
- Contributed to a positive work environment by consistently exhibiting professionalism and courtesy towards colleagues and clients alike.
- Maintained flexible availability to accommodate on-call hours.
Route Sales Representative
Frito Lay
08.1983 - 11.2010
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
Education
High School Diploma -
Gary High School
Gary, West Virginia06-1968
Skills
- Strong Communication Skills
- Safe Driving Practices
- Route Planning Abilities
- HIPAA Compliance Understanding
- Vehicle maintenance knowledge
- Critical thinking abilities
- Defensive Driving Techniques
- Defensive Driving
- Vehicle Inspection
- Incident Reporting
- Vehicle Maintenance
- Radio communication
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Patient Transport
Accomplishments
worked for 60 years andnever missed even one day of work.
Driver of the year Runner-up in State of West Virginia in 2021
My name was submitted by my employer to the state of West Virginia for Driver of the year. I received a plaque from the state.
Timeline
Medical Driver
Bluefield Area Transit
09.2018 - Current
Route Sales Representative
Frito Lay
08.1983 - 11.2010
High School Diploma -
Gary High School
Similar Profiles
Kyle GreeneKyle Greene
Grounds Maintenance Worker at Bay Area Rapid TransitGrounds Maintenance Worker at Bay Area Rapid Transit
Nicholas HoustonNicholas Houston
Power and Support Controller at San Francisco Bay Area Rapid TransitPower and Support Controller at San Francisco Bay Area Rapid Transit
SHALONDA SMITHSHALONDA SMITH
Professional Bus Operator at ESCAMBIA COUNTY AREA TRANSITProfessional Bus Operator at ESCAMBIA COUNTY AREA TRANSIT