SAMMY NGUYEN
Shakopee,Minnesota
Summary
Analytical, technology savvy, and goal-focused professional, seeking a career in information and systems management to fully utilize advanced knowledge honed from strong educational background. Armed with in-depth knowledge of system design and analysis, database administration, and application development vital in ensuring and driving operational optimization and efficiency. Equipped with articulate communication and interpersonal skills in building rapport with clients, colleagues, and professionals at all levels. Bilingual in English and Vietnamese.
Overview
8
8
years of professional experience
Work History
Associate
Amazon Fulfillment Center
05.2023 - Current
- Developed strong knowledge of various products within the facility, enabling quick identification when fulfilling orders.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
Customer Support
Target
08.2021 - 01.2022
- Provided exceptional customer support, following up post-installation to address any issues or concerns.
- Delivered exceptional customer support through clear communication, empathy, and active listening skills.
- Followed established procedures to enter and process data correctly.
Front Desk
Biology Learning Center
01.2017 - 05.2020
- Front desk operations for increased efficiency and improved customer service.
- Completed data entry tasks with accuracy and efficiency.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Bachelor of Science - Management Information Systems
Metro State University
Saint Paul, MN05-2024
Skills
- Operating Systems
- Information System
- Python
- SQL
- MySQL
- SAP
Professional Training
- Principles of Management Information Systems
- Information System Analysis and Design
- Applications Development
- Business Intelligence and Analytics
- Management and Use of Databases
- Principles of Finance
- Supply Chain Information System
- Telecommunications And Internet Management
- Administration of the Management Information System
Timeline
Associate
Amazon Fulfillment Center
05.2023 - Current
Customer Support
Target
08.2021 - 01.2022
Front Desk
Biology Learning Center
01.2017 - 05.2020
Bachelor of Science - Management Information Systems
Metro State University
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