Loaded and unloaded packages with care, minimizing potential damage during transport.
Contributed to an increase in on-time deliveries by consistently adhering to schedules and prioritizing tasks effectively.
Adapted quickly to changing client needs or preferences by adjusting delivery schedules as necessary, demonstrating flexibility and commitment to customer satisfaction.
Also, Shuttled occasionally and filled in when others had to take time off.
Kitchen Manager
Texas Roadhouse
01.2020 - 06.2022
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Checked and tested foods to verify quality and temperature.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Service Manager
Texas Roadhouse
01.2018 - 01.2020
Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Helped Open the new restaurant
Service Manager
Texas Roadhouse
01.2016 - 01.2018
Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Analyzed service reports to identify areas of improvement.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Met with customers to discuss service needs and develop effective and practical solutions.