Samuel Vasquez
Summary
A healthcare operator with 20 years of progressive experience in leading hospital operations, and strategic leadership for service lines, including support services for non-profit faith-based hospitals and for-profit health systems. Expertise includes improving financial performance, building, union negotiations generating new business, and improving patient care quality and satisfaction. A personable leader with an ability to effectively connect with physicians, all levels of staff, and community leaders. Promotes a culture of teamwork and collaboration. Strong union relations experience throughout my career. Savvy communicator adept at cross-functional communications, Contract Negotiations, Regulatory Requirements for various medical waste modalities, mentoring, and Upper Management coaching.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Environmental Services/Interim
Crothall Healthcare Services
Yakima, WA
01.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed and motivated employees to be productive and engaged in work.
Director of Units III
Kern Medical
11.2021 - 11.2023
- Oversee the operations in Environmental Service, Patient Transport, Linen Distribution, Support Service, Hazardous/Medical Waste, business development strategy, and financial performance for the 222-bed, community hospital
- Active member of hospital tracer team to review/inspect for state regulatory safety mandates throughout the facility
- Actively pursuing the Mission, Vision, and Values in behaviors, practices, and decisions
- Engaging and partnering with HR and management team on developing action plans and initiatives focused on improving work relationships, building morale, and increasing employee engagement, satisfaction, productivity, and retention
- Collaborate with the Chief Nurse Officer to align clinical and regulatory readiness efforts
- Developed a Patient Experience program to include celebrating all holidays and bringing cheer to our patients
- Collaborating with Nutrition Services to interview patients to improve overall patient experience.
Licensed Real Estate Agent/Director of Construction
Self Employed
12.2016 - 07.2021
- Developed schedules for construction projects and managed all processes to obtain jurisdictional permits and approvals from the city's planning department.
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet CA state, local, and federal housing requirements.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both the interior and exterior of properties for damage to reduce construction project costs.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries on rental properties to promote a safe environment and increase property value.
- Coordinated bid and qualifications processes to select architects, professional consultants, and contractors for projects.
- Performed regular job site inspections to provide direction for general contractor personnel and subcontractor laborers.
- Scheduled utility service providers according to project timelines.
- Collaborated with structural engineers to evaluate the structural integrity of projects.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Director of Environmental Service
Hospital Corporation of America (HCA)
11.2011 - 12.2016
- Led and managed the Environment/Safety/Hazardous function for Sunrise Adult & Children's Hospital
- Planned, organized, and directed all aspects of the Environmental Services function of the hospital; including, but not limited to Safety strategies and operations, employee relations, management, and staff education and regulatory compliance, union contract, recruitment, retention, employee health, work comp/employee injuries; and established, administered & provided interpretation of Environmental Services policy/procedures
- Exceed employee engagement scores over 90% participation
- Hitting overall Budget for Quality and Productivity
- Less than 10% Overall Turnover Environmental Services
- Completed the Joint Commission surveys in 2012 and 2015 without any findings within my departments and full accreditation
- Actively pursuing the Mission, Vision, and Values in behaviors, practices, and decisions
- Developing departmental short-term and long-range goals
- Engaging and partnering with HR on developing action plans and initiatives focused on improving work relationships, building morale, and increasing employee engagement, satisfaction, productivity, and retention
- Engaging, and communicating to leadership on relevant changes in HR policies, etc
- Collaborating with colleagues and Labor Relations to understand, analyze, and support the needs of the organization, which may include planning for and responding to union organizing efforts and implementing union representation management programs and tools supporting labor contract negotiation and interpretation
- Trauma Level 2 Medical Center with over 168,000 ER visits a year
- Overall responsibility and accountability for Environmental, Linen & Medical Waste compliance with policies standards, and operational duties
- Oversaw and led Operational departments (EVS, Food Service, Linen, Landscaping) function for one of HCA's largest Hospitals with over 250 FTEs (719 beds)
- Member of the upper management team and report to the COO
- Exceeded budget for all my departments, hit man hours per AA targets, and hit all supply and expense targets
- Increased overall volume by delivering value-based care across the organization
- Provide leadership, direction, and communication in promoting an environment that is conducive to collaboration and strategic alignment among the organization's different entities
- Provide oversight for day-to-day operational duties, partnering with the Chief Nurse to align clinical and regulatory readiness efforts
- Develop ongoing capital budgets for my departments to achieve organizational goals
- Team member on many multi-million-dollar construction projects, such as OR renovation (6.5 million), new MRI, CT, and ER renovation (40 Million)
- Executed a successful employee engagement survey in 2016 with a participation rate of 97.2% 2016
- Improved all Operational Departments under my direction indicators, including compensation, productivity, overall employee relations, and Union engagement
- Working closely with our Unions (SEIU-Nevada) to resolve issues/grievances as they arise
- Implemented a new turnover program to reduce turnover overall throughout both Hospitals
- Collaborated with the VP of HR to implement a “back to basics” training plan for leadership across the organization
- Team member involved in the new building construction of a $100 million project for a 5-story hospital building
- Directed diversity initiatives and hiring practices, decreasing vacancies and achieving better Hospital culture
- Introduced the AIDET concept.
Director of Environmental Services
Dignity Health (Catholic Healthcare West)
02.2006 - 11.2011
- Oversaw the operations in Environmental, Linen, Hazardous/Medical Waste, business development strategy, and financial performance for a 219-bed, non-profit community hospital
- Improved all EVS operational measures, including quality, patient satisfaction, finance, length-of-stay, volume, compliance, and core measures to greater than the corporate and national standards
- Provided financial leadership, exceeding budgeted financial targets for FY2009 and FY2010 as well as enhancing the EBITDA percentage to more than 10%
- Achieved a $6.4 million EBITDA
- Team member involved in designing, programming, and constructing a $10 million project for the New Cath Lab department
- Introduced the Quint Studer initiatives: Hardwired for Excellence as such for 2007-2008
- Focused on the people pillar, my department was awarded the People Pillard Award for reducing turnover compared to other hospitals in the western U.S
- Developed and Implemented cleaning medical equipment, which resulted in reducing costs by over $300,000 in L.V
- Pump rental service and enhancing human capital within the department
- Management Leader on the SEIU negotiation team
- Oversaw regulatory and state regulations within my departments
- Upper management mentors for all new leaders to enhance growth/accountability within their departments
- Led an organizational culture shift through increased management visibility, including daily rounding with the Chief Nurse Executive
- Improved patient and physician satisfaction by 5% and employee satisfaction by 40%
- Decreased overall employee turnover from 10% to 2%
- Chaired the Hazmat Committee for all Southern Nevada Campuses
- Revised multiple operational staffing schedule models throughout the market to align with productivity standards and budget expectations set by Corporate
- Participation in multiple community events and volunteer activities sponsored by SRDH/Dignity.
Operations Manager for Ancillary & Support Services (ARAMARK)
University Medical Center
01.2004 - 01.2006
- Led the housekeeping, dietary, hospitality services, Linen, and for 14 Quick Care clinics and a County Trauma Level 1 hospital with 541 combined beds
- This position reported directly to the COO of UMC
- Managed a $13 million budget and a staff of 300 FTEs
- Manage Daily operations of the departments
- Established start-up business of Environmental Service to ensure the professional structure was integrated into our patient experience and personal development of employees, which translated the annual climate survey into visible and actionable initiatives
- Improved AVATAR patient satisfaction scores from 37% to 69%
- Implemented of floor care program throughout all UMC Quick Cares in the valley
- Unitization and revision of department operational procedures to enhance patient throughput, employee satisfaction, and retention
- Completed the Joint Commission survey in 2006 with full accreditation at both locations.
Assistant EVS Director and Operations
Long Beach Memorial Medical Center (Sodexho)
01.2000 - 01.2004
- Responsible for Transportation, Valet, Linen, Environmental Service & PBX, 620 adults and children, hospital with responsible for 250 employees
- Led the oversight and strengthened the company's business by assisting in 200 plus union team members' transition out of Long Beach Memorial employees into Payroll
- Negotiated the management contract, oversaw tenant improvements and construction, and formulated and executed the business development plan
- Generated $1.4 million in net revenue
- Expanded imaging services with the addition of a fluoroscopy room and a CT room with responsibility for construction, licensing, and equipment selection and installation
- Grew the revenue by $14 million
- Saved $1 million in expenses by developing cost initiative programs to setting PAR levels in all supplies.
Director, Security, and Safety Officer
Anaheim Memorial Hospital
01.1995 - 01.1999
- Reported to the Chief Operating Officer
- EOC Co-Chair oversees hospital policies review panel and state regulatory safety mandates
- Wrote Monthly reports detailing departmental proceedings for the Executive management team
- Security/Personal Safety instructor to assist departments in educational requirements.
Education
Psychology -
The University OF Phoenix
Real Estate License - Real Estate
State Of California
09.2019
POST Certificate -
Police Academy
01.1999
Certification
- Quint Studer, Five Pillars of Healthcare, Train the Trainer Certification
- ISIS Pro-Space Trainer
- California Real Estate License
Affiliations
Southern Nevada Hospital Association
Timeline
Director of Environmental Services/Interim
Crothall Healthcare Services
01.2024 - Current
Director of Units III
Kern Medical
11.2021 - 11.2023
Licensed Real Estate Agent/Director of Construction
Self Employed
12.2016 - 07.2021
Director of Environmental Service
Hospital Corporation of America (HCA)
11.2011 - 12.2016
Director of Environmental Services
Dignity Health (Catholic Healthcare West)
02.2006 - 11.2011
Operations Manager for Ancillary & Support Services (ARAMARK)
University Medical Center
01.2004 - 01.2006
Assistant EVS Director and Operations
Long Beach Memorial Medical Center (Sodexho)
01.2000 - 01.2004
Director, Security, and Safety Officer
Anaheim Memorial Hospital
01.1995 - 01.1999
Psychology -
The University OF Phoenix
Real Estate License - Real Estate
State Of California
POST Certificate -
Police Academy
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