Sammy Samperi
Pearland,TX
Summary
Store Director looking to leverage sales and merchandising expertise into a professional management role in the Houston area. Capable of managing all aspects of store presentation and ensuring first-rate customer satisfaction. Talented at leading all aspects of retail operations, including managing store goals, delegating tasks, inventory, personnel and payroll management.
Overview
38
38
years of professional experience
Work History
Store Manager
Dollar Tree Stores
11.2021 - 04.2023
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Sales Representative
CJ's Builder Service
09.2019 - 05.2021
- Sale, measure and priced insulation and foam jobs.
- Following up with customers satisfaction on completed jobs.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Store Director
Randall's Food Market
09.1990 - 01.2019
- Managed team of 75-100 employees, including cashiers and people working on the floor.
- Responded to customer questions and requests in prompt and efficient manner.
- Analyzed operating and financial statements for profitability ratios.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Followed merchandising guidelines to present visually appealing displays.
- Communicated clear expectations and goals to each team member.
- Cultivated an customer-focused shopping environment by greeting and responding to all customers in an friendly manner.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Oversee hiring and training of new associates.
- Set up expectations on upcoming ads in our weekly profit hour meetings.
- Follow all best practices to reduce shrink in all departments.
Assistant Store Director
Randalls Food Market
09.1988 - 09.1990
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team.
- Coached team on effective upselling and cross-selling methods.
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
Grocery Manager
Randalls Food Market
09.1987 - 09.1988
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Assistant Grocery Manager
Randalls Food Market
03.1985 - 09.1987
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Education
High School Diploma -
St. Thomas High School
Houston, TXAssociate of Arts - Electronics
San Jacinto College District
Pasadena, TXElectronics
University Of Houston
Houston, TXSkills
- Delegation
- Budgeting
- People management
- Merchandising
- Strong work ethic
- Training and Development
- Inventory management
- Customer service-oriented
- Excellent communication skills
- Goal-oriented
- Supply Ordering
- Cash Management
Accomplishments
- Customer Service awards in 1999, 2003, 2006, 2012 and 2014.
- Safeway Retail Leadership Development, April 2002.
- Was appointed to help stand up stores by District Manager.
- Dollar Tree Store Manager of the year in 2022.
- Decreased shrink 8% by coaching department managers on new merchandising standards over fiscal year 2017.
Timeline
Store Manager
Dollar Tree Stores
11.2021 - 04.2023
Sales Representative
CJ's Builder Service
09.2019 - 05.2021
Store Director
Randall's Food Market
09.1990 - 01.2019
Assistant Store Director
Randalls Food Market
09.1988 - 09.1990
Grocery Manager
Randalls Food Market
09.1987 - 09.1988
Assistant Grocery Manager
Randalls Food Market
03.1985 - 09.1987
High School Diploma -
St. Thomas High School
Associate of Arts - Electronics
San Jacinto College District
Electronics
University Of Houston