Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sammy Taylor

Orlando,FL

Summary

Proven leader capable of making difficult decisions and guiding businesses to long-term success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Porter

Greenway Kia East
09.2024 - 12.2024
  • Maintained a clean, inviting showroom to create a positive shopping experience for customers.
  • Conducted regular inventory audits for accurate stock levels and efficient reordering processes.
  • Supported other departments as needed, fostering a collaborative work environment that boosted overall productivity.
  • Greeted customers promptly upon arrival, creating an inviting atmosphere that encouraged further engagement with products and services offered.

Host

Big Fin Seafood
02.2024 - 06.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Customer Experience Specialist

Tallahassee Ford
07.2021 - 12.2023
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Managed rental fleet
  • Performed warranty work for rentals to be paid for
  • Coordinated pick up and delivery services for customers

Host

Wakulla Springs Lodge
11.2019 - 04.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Busser

Spring Creek Restaurant
01.2018 - 10.2019
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

High School Diploma -

Wakulla High School
Crawfordville, FL
05-2021

Skills

  • Goal oriented
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • Relationship building
  • Automotive detailing
  • Strategic planning
  • Physical stamina
  • Strong work ethic
  • Public Speaking

Certification

  • Microsoft Certified (Excel, Word, Powerpoint)

Timeline

Sales Porter

Greenway Kia East
09.2024 - 12.2024

Host

Big Fin Seafood
02.2024 - 06.2024

Customer Experience Specialist

Tallahassee Ford
07.2021 - 12.2023

Host

Wakulla Springs Lodge
11.2019 - 04.2020

Busser

Spring Creek Restaurant
01.2018 - 10.2019
  • Microsoft Certified (Excel, Word, Powerpoint)

High School Diploma -

Wakulla High School
Sammy Taylor