Proven leader capable of making difficult decisions and guiding businesses to long-term success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Porter
Greenway Kia East
09.2024 - 12.2024
Maintained a clean, inviting showroom to create a positive shopping experience for customers.
Conducted regular inventory audits for accurate stock levels and efficient reordering processes.
Supported other departments as needed, fostering a collaborative work environment that boosted overall productivity.
Greeted customers promptly upon arrival, creating an inviting atmosphere that encouraged further engagement with products and services offered.
Host
Big Fin Seafood
02.2024 - 06.2024
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Monitored seating area and checked restrooms regularly to keep spotless.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Customer Experience Specialist
Tallahassee Ford
07.2021 - 12.2023
Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Managed rental fleet
Performed warranty work for rentals to be paid for
Coordinated pick up and delivery services for customers
Host
Wakulla Springs Lodge
11.2019 - 04.2020
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Busser
Spring Creek Restaurant
01.2018 - 10.2019
Reset and cleaned tables quickly to prepare for new customers.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL
05-2021
Skills
Goal oriented
Customer service
Problem-solving
Time management
Attention to detail
Multitasking and organization
Clear communication
Team collaboration
Relationship building
Automotive detailing
Strategic planning
Physical stamina
Strong work ethic
Public Speaking
Certification
Microsoft Certified (Excel, Word, Powerpoint)
Timeline
Sales Porter
Greenway Kia East
09.2024 - 12.2024
Host
Big Fin Seafood
02.2024 - 06.2024
Customer Experience Specialist
Tallahassee Ford
07.2021 - 12.2023
Host
Wakulla Springs Lodge
11.2019 - 04.2020
Busser
Spring Creek Restaurant
01.2018 - 10.2019
Microsoft Certified (Excel, Word, Powerpoint)
High School Diploma -
Wakulla High School
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