Sammy Taylor
Orlando,FL
Summary
Proven leader capable of making difficult decisions and guiding businesses to long-term success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Porter
Greenway Kia East
09.2024 - 12.2024
- Maintained a clean, inviting showroom to create a positive shopping experience for customers.
- Conducted regular inventory audits for accurate stock levels and efficient reordering processes.
- Supported other departments as needed, fostering a collaborative work environment that boosted overall productivity.
- Greeted customers promptly upon arrival, creating an inviting atmosphere that encouraged further engagement with products and services offered.
Host
Big Fin Seafood
02.2024 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Customer Experience Specialist
Tallahassee Ford
07.2021 - 12.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Managed rental fleet
- Performed warranty work for rentals to be paid for
- Coordinated pick up and delivery services for customers
Host
Wakulla Springs Lodge
11.2019 - 04.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Busser
Spring Creek Restaurant
01.2018 - 10.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL05-2021
Skills
- Goal oriented
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Team collaboration
- Relationship building
- Automotive detailing
- Strategic planning
- Physical stamina
- Strong work ethic
- Public Speaking
Certification
- Microsoft Certified (Excel, Word, Powerpoint)
Timeline
Sales Porter
Greenway Kia East
09.2024 - 12.2024
Host
Big Fin Seafood
02.2024 - 06.2024
Customer Experience Specialist
Tallahassee Ford
07.2021 - 12.2023
Host
Wakulla Springs Lodge
11.2019 - 04.2020
Busser
Spring Creek Restaurant
01.2018 - 10.2019
High School Diploma -
Wakulla High School
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