Sammy Vazquez Diaz
Rome,NY
Summary
Accomplished Store Manager with a proven track record at Mavis Discount Tire, enhancing customer satisfaction and streamlining operations. Expert in inventory management and team leadership, I excel in recruiting and mentoring staff to exceed sales goals. My approach combines outstanding communication with strategic problem-solving, significantly boosting store performance and operational efficiency. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
Work History
Store Manager
Mavis Discount Tire
01.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Tire and Lube Technician
Walmart
02.2010 - 01.2013
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Education
4 Years in 2 - Paramedic
Ponce Paramedical College
Ponce, PR06.2008
High School Diploma -
Lysander Borrero Terry
Villalba PR05.2005
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- Team Building and Leadership
- Team motivation
- Recruiting and Hiring
- Operations Management
- Leadership Development
- Supply Ordering
- Policies and Procedures
Languages
Spanish
Professional Working
Timeline
Store Manager
Mavis Discount Tire
01.2013 - Current
Tire and Lube Technician
Walmart
02.2010 - 01.2013
4 Years in 2 - Paramedic
Ponce Paramedical College
High School Diploma -
Lysander Borrero Terry
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