Sammy Williams
Athens,AL
Summary
Award-winning Service Advisor with a track record of exceeding sales targets and maintaining high customer satisfaction at Lander's McLarty Nissan of Huntsville. Skilled in CDK and Microsoft Office, demonstrating exceptional multitasking and a strong work ethic. Recognized for outstanding customer service and effective team collaboration, consistently achieving goals with a focus on quality and efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Advisor
Lander's McLarty Nissan of Huntsville
07.2021 - Current
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Project Manager
Ridgeline Construction Hsv
05.2020 - 03.2021
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
Service Advisor
Landers McLarty Nissan of Huntsville
03.2010 - 05.2020
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Corona Nissan
08.2003 - 02.2010
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Mueller Hood Auto Center
10.2000 - 07.2003
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Lot Porter
Moss Motors Dodge
10.1993 - 10.2000
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Maintained physical appearance of lot to attract customers to business.
- Enhanced intake process by greeting and assisting customers promptly.
- Optimized space utilization within the lot, rearranging vehicles strategically to maximize capacity and accessibility.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Promoted a safe working environment by strictly adhering to dealership safety policies and promptly reporting any potential hazards or concerns.
- Communicated with service team and other staff to assist customers.
- Collaborated effectively with other departments including sales, finance, parts, and service teams to streamline overall dealership operations.
Education
High School Diploma -
Corona High School
Corona05-1993
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Listening skills
- Service recommendations
- Knowledgeable in CDK, R&R
- Microsoft Office
- Jeff Cowan Service Skills Training
- Team player mentality
- Price quoting
- Goal-oriented mindset
- Warranty claims process management
Certification
* Platinum Nissan Service Advisor 9 years in a row
* Jeff Cowan Best Practices Award winner
* Bridgestone Tire Training
Timeline
Service Advisor
Lander's McLarty Nissan of Huntsville
07.2021 - Current
Project Manager
Ridgeline Construction Hsv
05.2020 - 03.2021
Service Advisor
Landers McLarty Nissan of Huntsville
03.2010 - 05.2020
Service Advisor
Corona Nissan
08.2003 - 02.2010
Service Advisor
Mueller Hood Auto Center
10.2000 - 07.2003
Lot Porter
Moss Motors Dodge
10.1993 - 10.2000
* Platinum Nissan Service Advisor 9 years in a row
* Jeff Cowan Best Practices Award winner
* Bridgestone Tire Training
High School Diploma -
Corona High School
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