Summary
Overview
Work History
Education
Skills
Leadership And Involvement
Timeline
Generic

SAMMY WOLDEGRIMA

Hyattsville,MD

Summary

Detail-oriented Information Science student specializing in full-stack development, encompassing front-end design, back-end logic, and database management. Proven track record in effective communication and independent problem-solving in precision-driven environments. Strong skills in data analysis and workflow optimization with a focus on user-centered design. Experienced in managing web-based projects from concept to implementation, consistently delivering high-quality results and maintaining robust, secure code.

Overview

3
3
years of professional experience

Work History

Specialist

APPLE
Bethesda, Maryland
10.2024 - Current
  • Delivered personalized shopping experiences by assisting customers in selecting suitable Apple products.
  • Maintained comprehensive knowledge of Apple’s product lineup, conducting engaging demonstrations of features.
  • Collaborated with team members to enhance store operations and achieve sales targets.
  • Provided technical support for users facing software application challenges.
  • Developed specific procedures to optimize customer service operations.
  • Formulated strategies aimed at boosting customer satisfaction levels.

Help Desk Intern

Norcotech
Gaithersburg, Maryland
06.2025 - 08.2025
  • Delivered front-line technical support to end-users, troubleshooting hardware, software, and network issues across various systems.
  • Assisted with user account setup, password resets, and access management to ensure secure onboarding.
  • Documented support tickets, tracked recurring issues, and escalated complex problems to senior technicians.
  • Educated users on best practices for system use and data security.
  • Maintained professionalism and clear communication while resolving issues in a fast-paced environment.
  • Answered incoming calls and emails to provide technical assistance for customers.
  • Created user accounts, profiles, and passwords following company policies.
  • Participated in team meetings to enhance IT operations and collaboration.

Sales Associate

KAY JEWELERS
Hyattsville, Maryland
05.2022 - 01.2025
  • Built strong customer relationships by identifying needs and guiding clients through personalized jewelry selections, contributing to consistently exceeding sales targets.
  • Used purchasing trends and in-store behavior to inform product placement strategies, improving the overall customer experience and driving higher conversion rates.
  • Streamlined inventory tracking and product organization, helping improve operational efficiency - a skill that translates well to system optimization in tech environments.
  • Collaborated with marketing and management to support promotional campaigns, aligning customer feedback with real-time improvements in store performance.
  • Tracked sales performance metrics to identify trends in market place.
  • Conducted inventories on a regular basis to track stock levels.

Education

Bachelor of Science - Information Science

UNIVERSITY OF MARYLAND
College Park, MD
05-2026

Associate of Science - Information Science and Systems

MONTGOMERY COLLEGE
Rockville, MD
05.2024

Skills

  • Python and Java
  • JavaScript
  • Front-end frameworks
  • C and SQL
  • HTML and CSS
  • Git and GitHub
  • AWS expertise
  • Technical support
  • Effective communication
  • Goal tracking
  • Microsoft Office Suite
  • Google Workspace proficiency
  • CRM platforms
  • Task scheduling
  • Workflow optimization
  • Documentation skills
  • Cross-functional coordination
  • Interpersonal skills
  • Public speaking
  • Team leadership
  • Event coordination
  • Stakeholder engagement
  • Problem solving
  • Adaptability skills
  • Web development expertise
  • Customer service excellence
  • Data analysis techniques
  • Project management strategies
  • User training methodologies
  • Testing frameworks knowledge
  • Nodejs proficiency

Leadership And Involvement

  • Future Link, Inc., Rockville, MD, 01/24 - Present
  • Completed a structured 15-week program focused on leadership, professional goal setting, and self-advocacy in dynamic environments. Partnered with mentors to design a long-term academic and career roadmap, emphasizing adaptability and continuous improvement.
  • Student Government Association, Montgomery College, 01/2023 - 05/2024
  • Coordinated planning and execution of service initiatives, including a toy drive that collected over 100+ items for underprivileged refugee children. Coordinated logistics and communication for campus-wide events, improving community engagement and volunteer participation. Developed persuasive public messaging and presented event proposals to student leadership and administration.

Timeline

Help Desk Intern

Norcotech
06.2025 - 08.2025

Specialist

APPLE
10.2024 - Current

Sales Associate

KAY JEWELERS
05.2022 - 01.2025

Bachelor of Science - Information Science

UNIVERSITY OF MARYLAND

Associate of Science - Information Science and Systems

MONTGOMERY COLLEGE

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