Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sammyjo Volcy

Dunwoody,GA

Summary

Hardworking and passionate job seeker with strong organizational skills, ready to help a team achieve company goals. Reliable employee, offering excellent communication and good judgment. Experienced customer service administrator with over 10 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Client Advisor

SamedayHealth
Atlanta, GA
08.2021 - 05.2022
  • Ability to work with diverse client base.
  • Assisted clients with registration of Covid-19 tests.
  • Completed daily logs, tracked data and managed clients' appointments.
  • Managed existing client relationships, formulated and implemented advice.
  • Scheduled appointments

HR Generalist

Clean Harbors
Norwell, MA
07.2019 - 04.2020
  • Processed all employee status changes such as assignments, payroll, LOA, resignations, bereavements etc.
  • Assisted and supported revolving employee relation issues; investigations, by obtaining documentation for HRBP/HRD.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Analyzed issues and employed improvement processes.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Managed over 50 employee calls per day.

Client Management Consultant

SENTIENT JET
North Quincy, MA
11.2018 - 03.2019
  • Ensured seamless, excellent client service over phone and through various communication tools responding to client requests and anticipating unstated needs.
  • Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flight and accurately enter information into automated application.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Prompt and concise communication with clients, internal command center, support teams, vendors and senior management.

Network Management Representative

Agero
Medford, MA
03.2016 - 11.2018
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Processed claims, add pays, adjustments and client discrepancies.
  • Exceptionally supported Service providers for day-to-day performance.
  • Responsible for monitoring and maintaining assigned accounts including adjustments, customer reconciliations and vendor refunds.

Call Center Representative

Agero
Medford, MA
03.2016 - 10.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of vendor information, providing knowledgeable responses to diverse questions.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Answered average of 70-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Assisted 65-70 customers in average, within 5-7 minutes by dispatching tow vendors, answering questions, responding to inquiries via telephone requests.

Education

Associate of Arts - Liberal Arts And General Studies

Newbury College
Brookline, MA
05.2011

Skills

  • Microsoft Excel
  • QuickBase
  • Client Advisement
  • Customer and Client Relations
  • Money Handling
  • Outbound Calling
  • Client Invoicing
  • Client Scheduling
  • Client Relationship Management
  • Benefits Administration
  • HRIS Applications
  • ADP
  • Time Tracking and Payroll Administration

Timeline

Client Advisor

SamedayHealth
08.2021 - 05.2022

HR Generalist

Clean Harbors
07.2019 - 04.2020

Client Management Consultant

SENTIENT JET
11.2018 - 03.2019

Network Management Representative

Agero
03.2016 - 11.2018

Call Center Representative

Agero
03.2016 - 10.2016

Associate of Arts - Liberal Arts And General Studies

Newbury College

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Sammyjo Volcy