Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Sammyjo Washington

Salt Lake City,UT

Summary

Experienced restaurant professional with 8 years of progressive roles, culminating in management. Adept at overseeing daily operations, leading teams, and ensuring exceptional customer experiences. Eager to transition into a new career path where strong leadership, organizational, and interpersonal skills can be utilized to drive success.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Restaurant Front of House Manager

The Copper Onion
01.2023 - Current
  • Oversaw recruitment, mentorship, and daily management of a team comprising up to 15 employees, while successfully maintaining a total staff of over 35 personnel.
  • Successfully attracted and welcomed over 130,000 guests to our establishment in 2024.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Facilitated effective collaboration with back-of-house management to ensure seamless communication between kitchen and service staff, resulting in optimal dining experiences.
  • Cultivated strong vendor relationships, successfully negotiating competitive pricing on products and services for the restaurant.
  • Provided mentorship to new team members on restaurant policies, procedures, and best practices, ensuring consistent and exceptional guest experiences each night
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Managed weekly inventory of restaurant supplies, ensuring adequate stock levels and minimizing shortages or overstock.
  • Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
  • Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.

Head Bartender

The Copper Onion
03.2019 - 01.2023
  • Developed and created cocktail lists for the restaurant for 4 years along with training over 6 or more bartenders over the years
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Ensured compliance with educating my team with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.

Hostess and Bussing

The Copper Onion
08.2016 - 03.2019

Hostess:

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.

Bussing:

  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Established rapport with customers by providing friendly and attentive service.

Education

High School Diploma -

East High School
Salt Lake City
06-2012

Skills

  • Leadership and Mentoring
  • Effective Communication
  • Customer Engagement
  • Attention to Detail
  • Productivity Enhancement
  • Problem Solving & Decision Making

Accomplishments

  • Successfully managed a team of 35 employees from 2023 to the present, achieving a 20% increase in sales in 2024 compared to 2023.
  • Won Salt Lake Best Classics from Slug Magazine 2024
  • Achieved a 76% retention rate of front-of-house employees in 2024.

Certification

  • Food Handlers Permit
  • Sips n Tips

Interests

  • Fostering connections with individuals from diverse backgrounds and experiences
  • Pursuing continuous personal growth and development
  • Exploring new culinary creations through cookbook recipes
  • Engaging in the reading and writing of poetry
  • Traveling both locally and internationally, immersing in different cultures and lifestyles
  • Cultivating a passion for plants and horticulture

Timeline

Restaurant Front of House Manager

The Copper Onion
01.2023 - Current

Head Bartender

The Copper Onion
03.2019 - 01.2023

Hostess and Bussing

The Copper Onion
08.2016 - 03.2019
  • Food Handlers Permit
  • Sips n Tips

High School Diploma -

East High School
Sammyjo Washington