Sammyjo Washington

• Oversaw recruitment, mentorship, and daily management of a team comprising up to 15 employees, while successfully maintaining a total staff of over 35 personnel.
• Successfully attracted and welcomed over 130,000 guests to our establishment in 2024.
• Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
• Facilitated effective collaboration with back-of-house management to ensure seamless communication between kitchen and service staff, resulting in optimal dining experiences.
• Cultivated strong vendor relationships, successfully negotiating competitive pricing on products and services for the restaurant.
• Provided mentorship to new team members on restaurant policies, procedures, and best practices, ensuring consistent and exceptional guest experiences each night
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Managed weekly inventory of restaurant supplies, ensuring adequate stock levels and minimizing shortages or overstock.
• Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
• Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.

• Developed and created cocktail lists for the restaurant for 4 years along with training over 6 or more bartenders over the years
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, taking inventory.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
• Ensured compliance with educating my team with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.

Hostess:

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.

Bussing:

• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Enhanced customer satisfaction by maintaining a clean and organized dining area.
• Reduced wait times for tables by quickly clearing and resetting them after guests departed.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Established rapport with customers by providing friendly and attentive service.