Sammy Hoeck
Topeka,KS
Summary
Organized and hardworking Pharmacy Technician with 2 years of experience in pharmacy operations. Well-versed in customer service, multi-tasking and time management. Within these last 2 years, I've adapted working in a fast paced, high-volume setting while providing the best care possible to patients. Personable and proactive with 5 years of experience in customer service and management. When I started at Pier 1 Imports, I was a temporary holidays sales associate for the holidays. After the holidays season I was asked to stay due to my work ethic. I was promoted to a Sales Leader and then promoted to Assistant Store Manager.
I've learned a lot working in customer service and Pharmacy. I'm currently seeking a new opportunity to expand skills and take on new challenges.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Stormont-Vail HealthCare
Topeka , KS
2021.01 - Current
- Team with technicians and pharmacists to prioritize and complete orders.
- Identify needs for patients promptly and efficiently.
- Prioritize and organize tasks to accomplish service goals and day-to-day duties accurately.
- Prepare medications for dispensing by counting, pouring, labeling, and verifying doses.
- Accurately and timely prepare medications including, repacking, labeling, sterile compounding and non-sterile compounding.
- Assist in training new employees on pharmacy procedures.
- Exceed patient and staff satisfaction by finding creative solutions to problems.
- Retrieve medications from inventory based on orders and dispense them to pharmacists for review.
- Answer telephone to respond to questions or requests from nursing staff, clinics, etc.
- Clean and maintain equipment or work areas according to prescribed methods.
- Receive and stock daily incoming drug inventories.
- Maintain daily inventory and ensure proper storage conditions.
- Receive and store incoming supplies and inform buyers of stock needs.
Assistant Store Manager
Pier 1 Imports
Topeka , KS
2014.08 - 2020.12
- Assisted my Store Manager with daily tasks including scheduling, interviewing candidates and training new employees.
- Completed tasks assigned by my Regional and Store manager accurately and efficiently.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained store to standards including ordering supplies, stocking and cleaning.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Created floor plans and led transitions to create impactful displays.
- Processed freight by unloading large shipments, assembling furniture and displayed product on sales floor.
- Ensured product quality and availability to customers.
- Maintained merchandise and a visual plan.
- Provided leadership and directions to all employees.
- Requested work orders for maintenance on store such as damage or any issues that required a professional.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Packaged and prepared product to be shipped out to costumers.
- Monitored sales activities to ensure that customers received a great experience and quality merchandise.
- Completed customer orders for pickup in store in a timely manner.
- Manage returns and resolve any customer issues if needed.
- Stayed up-to-date with new merchandise/services to provide accurate product knowledge to customers with any questions about a specific product/service.
- Opened/closed the store by performing duties such as placing and removing signage, opening and closing cash register tills, unlocking and securing store.
- Handled cash and receipts for sale of merchandise. Prepared bank deposits/change orders.
- Led monthly markdowns and clearance events.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided customer feedback to my Store Manager.
- Attended conference calls and store meetings.
Waitress
Pizza Hut
Pratt , KS
2011.08 - 2024.10
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Followed all safety and sanitation regulations when handling food or drinks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and confirmed complete orders.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Calculated charges, issued table checks and collected payments from customers.
- Informed customers of daily specials and signature menu items.
- Assisted in seating guests at tables or booths.
Education
High School Diploma -
Skyline High School
Pratt, KS2017-05
Skills
- Pharmacy Operations
- Organization
- Work Planning and Prioritization
- Time Management
- Problem-Solving
- Customer Service
- Team & Development
- Process Improvements
- Team Collaboration and Leadership
- Medication Dispensing
- Freight Processing
Affiliations
- Traveling
- Reading
- Decorating
- Going to the lake
- Playing frisbee with my dog
References
References available upon request.
Timeline
Pharmacy Technician
Stormont-Vail HealthCare
2021.01 - Current
Assistant Store Manager
Pier 1 Imports
2014.08 - 2020.12
Waitress
Pizza Hut
2011.08 - 2024.10
High School Diploma -
Skyline High School
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