Samnang Bou
Jacksonville
Summary
Results-driven professional with a proven track record at Optum. Demonstrated exceptional accuracy and speed in payment posting, consistently surpassing departmental goals. Strong team collaboration and attention to detail have led to improved patient account balance accuracy and enhanced operational efficiency.
Overview
19
19
years of professional experience
Work History
Claims Representative Associate
Optum
06.2014 - 02.2025
- Managed large volumes of data efficiently and with great care on daily basis.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
- Accurately posted payments and adjustments both electronically and manually.
- Increased accuracy of patient account balances by diligently applying payments according to insurance guidelines.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
Underwriting Support Specialist
Randstad- Citizens Property Insurance Group
06.2012 - 05.2014
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Data Entry Clerk
Affiliated Computer Services, ACS
01.2009 - 01.2012
- Followed established procedures to enter and process data correctly.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Emergency Dispatch Operator
ADT Security
01.2006 - 09.2007
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
- Reported alarm activity to subscribers' emergency contacts.
- Reduced errors in dispatch operations by meticulously verifying critical details such as location information and incident specifics before deploying resources.
Education
Associate of Science - Massage Therapy
Heritage Institute
Jacksonville, FL05-2007
High School Diploma -
Lehman High School
The Bronx, NY06-2001
Skills
- Payment posting
- HIPAA compliance
- Accuracy and speed
- Data entry proficiency
- Numeric keypad mastery
- Attention to detail
Timeline
Claims Representative Associate
Optum
06.2014 - 02.2025
Underwriting Support Specialist
Randstad- Citizens Property Insurance Group
06.2012 - 05.2014
Data Entry Clerk
Affiliated Computer Services, ACS
01.2009 - 01.2012
Emergency Dispatch Operator
ADT Security
01.2006 - 09.2007
Associate of Science - Massage Therapy
Heritage Institute
High School Diploma -
Lehman High School
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