Working out
Samoa S. Archibald, MPA
Manager, Compliance
Fort Lauderdale,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Certified in process improvement, well-versed in comprehensive analysis of operations, process improvement recommendations and best practice introduction, to achieve consistent, accurate and high-quality results. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Manager, Compliance
Arise Virtual Solutions Inc.
Miramar, Florida
03.2018 - Current
- Lead and manage Fraud Response Process.
- Cross-functional collaboration with Security team to manage IDV and authentication implementation and process flow.
- Escalation management of client and contractor issues. Maintain value structure and linear communication with Client Success Managers.
- Manage effective action plans to respond to audit discoveries and compliance violations.
- Initiate cross-functional engagement with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Liaise with law-enforcement agencies, internal and external legal departments and Customer Success Managers in crisis de-escalation situations.
- Create reports to keep senior management informed of operations and progress of compliance efforts.
- Adjust department job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Continuous oversight of compliance SOPs to mitigate critical escalations and report potential business impact to internal stakeholders and executive team.
- Identify potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Apply customer feedback to develop process improvements and support long-term business needs.
- Onboard companywide new employees, including training and mentoring.
- Review performance data to monitor and measure productivity, goal progress and activity levels.
- Collaborate in development and implementation of internal control assessments to verify employee compliance with company's policies and procedures.
- Collaborate with Security & Data Privacy teams to maintain organizational SOC 1 and 2, PCI DSS and EU compliance.
- Evaluate employees' strengths and assign tasks based upon experience and training.
- Deliver feedback to decision-makers regarding employee performance and training needs.
- Enhance accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing. Maximize productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Establish and cultivate productive relationships with regulatory bodies.
- Research learning topics and work with executive team in drafting scripts and documentation, producing video, tracking attendance and implementing audits.
- Maximize performance by monitoring daily activities and mentoring team of six associates.
- Review and de-escalate contractor complaints and prepare Legal settlement evaluations.
- Manage BBB escalations by launching investigations and engaging cross-functionally with Customer Success Managers, Security and other teams to establish timelines and action-plans to de-escalate situations.
- Conduct legal research to prepare attorneys and clients for next steps in criminal legal cases.
Supervisor, Legal Analyst
Arise Virtual Solutions Inc.
Miramar, Florida
04.2014 - 02.2018
- Managed audit of Independent Contractors.
- Assisted in interviewing, training and coaching new and existing staff members.
- Developed, implemented and managed compliance processes for internal staff and Independent Contractors.
- Handled Independent Contractor Escalations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Compiled data and conducted research to draft legal documents for attorneys.
- Conducted legal research to prepare attorneys for next steps in civil legal cases.
Specialist, Contracting
Arise Virtual Solutions Inc.
Miramar, FL
06.2010 - 04.2014
- Managed 10-15 Independent Contractor contracts.
- Reviewed Client contracts.
- Unemployment claims response preparation.
- Used standard forms and templates based on individual circumstances, amending as necessary to keep contractual language relevant to evolve with revised standards.
Liaison Officer
Consulate of Grenada
Miami, Florida
12.2004 - 09.2009
- Collaborated with US agencies at Federal and local levels, with extensive knowledge of protocol requirements for in-transit Government officials.
- Managed Consulate sponsored events and summits.
- Coordinated and executed meetings and events for Miami based nationals, diplomats and Ambassadors.
- Traveled as needed, attending events, conferences and business meetings.
- Forged and cultivated productive relationships with community members and potential partners.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Collected, arranged and input information into database system.
- Generated reports of findings to help management with making key decisions.
- Provided information on available community resources.
Education
Master of Public Administration - Public Administration And Services
University of Liverpool
Liverpool, England 06.2019 - 06.2019
Bachelor of Arts - Sociology
University of Toronto
Ontario, Canada 07.2001 - 07.2001
Associate Degree - Sociology, English Literature & English Language
T.A. Marryshow College
St. George's, Grenada 07.1998 - 07.1998
Skills
Strategic Planning
Affiliations
- Giving Assistance Projects Foundation Inc
Co-Founder, President
- Grenada Cultural Association 501C3
Treasurer
Certification
Lean Six Sigma Black Belt
Computer Proficiency
- Microsoft Suite
- Power BI
- Sharepoint
- SalesForce
Quote
"When it is obvious that the goals cannot be reached, don’t adjust the goals, adjust the action steps."
Confucius
Interests
Movies
Reading
traveling, gardening, hiking
Traveling to different countries and learning about cultures, food and the way of life. Reflecting on how it is different from my own and thinking of ways to implement the practices learned that can benefit my life and career. Traveling also facilitates the resetting of my mental mindset and physical condition.
Gardening is my 'Zen place'. It allows me to create life, nurture it and benefit from its bloom. There is noting more peaceful that feeling your fingers in the earth and nothing more satisfying that eating what you grow or seeing a seed turn into a blossoming flower.
Hiking is another outdoor activity that allows more interaction with nature. The fresh air is exuberating and the exercise is an added bonus.
Timeline
Master of Public Administration - Public Administration And Services
University of Liverpool
06.2019 - 06.2019
Manager, Compliance
Arise Virtual Solutions Inc.
03.2018 - Current
Lean Six Sigma Black Belt
09-2014
Supervisor, Legal Analyst
Arise Virtual Solutions Inc.
04.2014 - 02.2018
Specialist, Contracting
Arise Virtual Solutions Inc.
06.2010 - 04.2014
Liaison Officer
Consulate of Grenada
12.2004 - 09.2009
Bachelor of Arts - Sociology
University of Toronto
07.2001 - 07.2001
Associate Degree - Sociology, English Literature & English Language
T.A. Marryshow College
07.1998 - 07.1998