Samon Johnson
Lewisville,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Caregiver
Visting Angels
09.2018 - 07.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Care Representative
Sprint
02.2016 - 09.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
Data Entry Specialist
Cro-Robes
05.2013 - 02.2016
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
Data Entry Clerk
Southwestern Illinois College
09.2012 - 05.2013
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
High School Diploma -
Madison Senior High School
Madison, IL05.2012
Skills
- Hoyer Lifting Equipment
- Household Management
- Behavior Redirection
- Housekeeping
- Client Records Management
- Multitasking and Organization
- Laptop and Tablet Operation
- Patient Management
- Strong Ethics
- Administrative Support
- Account Management
- Microsoft Excel
- Spreadsheets
Timeline
Caregiver
Visting Angels
09.2018 - 07.2023
Customer Care Representative
Sprint
02.2016 - 09.2018
Data Entry Specialist
Cro-Robes
05.2013 - 02.2016
Data Entry Clerk
Southwestern Illinois College
09.2012 - 05.2013
High School Diploma -
Madison Senior High School
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