Samona Walker
Florissant,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Logistics Manager & Lead Instructional Specialist
St. Louis Public Schools
St. Louis , MO
2019.07 - Current
- Work collaboratively with students and staff at various levels.
- Assist parents with technical issues.
- Coordinate with suppliers to ensure timely deliveries of technology items.
- OverseeTIC's and District TIC staff to ensure student technology was setup and delivered.
- Managed budget with Deputy Superintendent, analyzing purchases and forecasting future technology purchases
- Organized 7 successful Technology Conferences for staff to attend.
- Train teachers and staff on how to use various software applications.
- Oversee the student and staff backpack packing and distribution.
- Managed team of 45 during the summer to ensure that student technology was ready to go prior to the first day of school.
- Assist the Deputy Superintendent in day to day activities
- Manage Helpdesk, Technicians, District TICs, TICs and Instructional Techs with their day to day activites.
- Assisted with the setup of the Verizon iPads in 4 schools.
- Attend monthly meetings with Apple and Microsoft to stay up to date on current applications.
Lead Instructional Specialist
St. Louis Public Schools
St. Louis , MO
2015.05 - 2019.06
- Assisting with help desk calls, work with parents/students/teachers and staff on training on how to use computer programs
- Work with staff on how to troubleshoot technology issues in the schools
- Coordinated with vendors regarding purchasing decisions related to hardware and software upgrades.
- Developed and maintained training materials for the effective use of software applications and hardware devices.
- Developed policies and procedures related to the use of instructional technology resources within the school district.
- Recommended new technologies that could be used to increase student engagement and improve outcomes.
- Maintained inventory records of all computer equipment in classrooms and labs including software licenses and updates.
Help Desk Analyst
St. Louis Public Schools
St. Louis , MO
2008.01 - 2015.05
- Provide local and remote desktop support for Board of Education Office and all schools
- Troubleshoot network connectivity, network printing and user access issues
- Plan, develop, and lead interactive skill building software training classes for teachers and staff.
- Actively monitored incoming emails related to help desk tickets.
- Installed software applications on user systems according to company policies.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Wilton Method Instructor
Wilton
St. Louis , MO
2005.08 - 2015.01
- Led Wilton Method classes on a weekly basis
- Taught over 10,000 students in Wilton classes
- Attended training and activities to enhance skills and credentials.
EMINTS Recruitment Specialist
St. Louis Public Schools
St. Louis , MO
2006.01 - 2008.01
- Marketed the twelve eMINTS schools to the community by organizing four informational events throughout the school year
- Assisted in the development of business relationships with schools in the district
- Organized an effective computer training program for parents of students in the district
- Recruited students from various other city and county schools to attend the eMINTS program.
IT Specialist
MAY MERCHANDISING COMPANY
St. Louis
2005.06 - 2006.01
- Assisted the division vice president in all correspondence and maintaining and paying bills
- Primary resource for computer related procedures for employee accounts
- Planned and implemented new inventory procedures to improve efficiency and reduce costs for St. Louis, MO corporate office, New York office and 10 overseas offices.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Trained end users on how to use new systems and technologies effectively.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Provided technical support for users experiencing hardware or software issues.
Administrative Assistant
Lake Charles Coca-Cola Bottling Co.
Lake Charles
2003.02 - 2005.06
- Managed telephones and all correspondence including visitor relations
- Responsible for scheduling corporate functions, booking hotels and travel for staff and vendors
- Performed word processing, created and maintained spreadsheets, prepared PowerPoint presentations for new product releases for staff meetings
- Operated an efficient banking office, while training and developing staff.
Data Processor
Lake Charles Coca-Cola Bottling Co.
Lake Charles
- Responsible for inputting orders into computer so that pallets can be built for next day’s delivery
- Organized and built loads via computer for warehouse workers.
Print Shop Assistant
Lake Charles Coca-Cola Bottling Co.
Lake Charles
- Created the necessary point of sale to help market the Coca-Cola products
- Built displays at various accounts to promote the Coca-Cola products and specials.
Education
MBA - Leadership
Lindenwood University
Saint Charles, MO2024-05
Bachelor of Science - Information Technology
Lindenwood University
Saint Charles, MO2015-05
Bachelor of Science in Management - Marketing
McNeese State University
Lake Charles, LA12.2004
Associate of Science in Computer Information Technology -
McNeese State University
12.2003
Skills
- Project Management
- Technology Implementation
- Marketing Research
- Recruitment
- Vendor Relations
- Event Planning
- MS Office
- Work Delegation
- Team Management
- Strategic Initiatives
- Mentoring and Training
Activities
- Big Brothers Big Sisters
- Wilton Method Instructor
- President of Missouri Sugar Art Club
References
Available Upon Request
Affiliations
- Cake Decorating
- Big Brothers/Big Sisters
- Volunteers at Foster homes and shelters
Certification
- Member of Microsoft Advisory Board representing Missouri
- Microsoft Certified
- Apple Teacher
References
References available upon request.
Timeline
Logistics Manager & Lead Instructional Specialist
St. Louis Public Schools
2019.07 - Current
Lead Instructional Specialist
St. Louis Public Schools
2015.05 - 2019.06
Help Desk Analyst
St. Louis Public Schools
2008.01 - 2015.05
EMINTS Recruitment Specialist
St. Louis Public Schools
2006.01 - 2008.01
Wilton Method Instructor
Wilton
2005.08 - 2015.01
IT Specialist
MAY MERCHANDISING COMPANY
2005.06 - 2006.01
Administrative Assistant
Lake Charles Coca-Cola Bottling Co.
2003.02 - 2005.06
Data Processor
Lake Charles Coca-Cola Bottling Co.
Print Shop Assistant
Lake Charles Coca-Cola Bottling Co.
MBA - Leadership
Lindenwood University
Bachelor of Science - Information Technology
Lindenwood University
Bachelor of Science in Management - Marketing
McNeese State University
Associate of Science in Computer Information Technology -
McNeese State University
- Member of Microsoft Advisory Board representing Missouri
- Microsoft Certified
- Apple Teacher
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