Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samone A. Scott

Houston

Summary

Experienced professional with a strong background in healthcare and customer service seeking a position in a medical-related field. Dedicated to delivering exceptional patient care and ensuring customer satisfaction. Utilizes previous experience to effectively contribute to organizational success. Passionate about making a meaningful impact in a dynamic and challenging healthcare environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Advocate/ Front of Store Attendant

Target
05.2024 - 12.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.

EMS/911 Dispatcher

City Ambulance
01.2024 - 04.2024
  • Correctly receives and processes emergency '911' and non-emergency telephone requests for ambulance/emergency medical assistance
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Utilize sophisticated Computer Aided Dispatch (CAD) system, which assists in monitoring, updating and controlling the locations and movements of units
  • Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation
  • Obtains and provide mapping and routing information to units
  • Assists customers with a variety of transportation related issues such as selecting the most appropriate vehicle by evaluating the needs and condition of the patient
  • Maintains constant communication with patients and facilities to relay any information regarding a delayed response for a transportation request
  • Responsible for prompt and courteous answering of inbound calls, providing superior customer service, exceptional problem-solving skills and ensuring each customer interaction is a positive experience
  • Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation and costs associated with non-covered transportation
  • Assist other team members with challenging situations
  • Adheres to company policies and procedures
  • Performs other duties as assigned

Transfer Center Coordinator

Signature Care ER/ Roundtable Medical Consultants
01.2021 - 12.2023
  • Perform telephonic triage and processes request for assistance with acute patient transfers and or admissions of patients from medical facilities
  • Consult with healthcare providers (nurses/doctors) to evaluate the severity of patient conditions/medical emergencies and overall progress
  • Determine if request should be handled as routine, urgent, or critical
  • Develop care plans, coordinate patient care services, and dispatch necessary EMS transportation
  • Initiate transfers to accepting community/private hospitals which can provide necessary medical treatment and bed type for critical patients
  • Oversee front office operations and safeguard sensitive medical information following all HIPAA&OSHA guidelines
  • In charge of data entry and utilizing computer software’s to log calls, record information and patient demographics

Call Center Representative

Signature Care ER/ Roundtable Medical Consultants
01.2019 - 12.2020
  • Answer inbound calls for all20+ Signature Care ERs in a prompt and professional manner
  • Follow communication 'scripts' when handling different topics
  • Delegation of pharmacies, law offices, labs and patients to appropriate departments as needed
  • Answer questions and offer sufficient medical information as requested (services offered, hours, wait times, results, etc.)
  • Responsible for obtaining accurate patient demographics and insurance information for registration and claims
  • Using sound judgment to de-escalate calls from upset patients and other callers
  • Perform duties in a fast-paced ER or corporate facility
  • Assisted billing department in preparing statements and explanation of benefits (EOB) to be sent

Education

Bachelor of Science - Biology

Texas Southern University
Houston, TX
12-2024

Skills

  • Team Oriented
  • Organizational Leadership Capability
  • Proficient in Microsoft/Windows
  • Problem-solving skills
  • Ability to Self-Manage and Self Motivate
  • Customer Service
  • Lab work (Microscopy, Pipetting, Gel Electroporesis, Western/Southern Blotting, ELISA, DNA isolation, transformation gene ligation, Centrifugation, Experimental Design, Data Analysis, Safety Protocols, etc)
  • Willingness to help and learn
  • Multitasking
  • Data entry
  • Adaptable
  • Exceptional communication

Certification

First – Aid, CPR, AED, BLS (Basic Life Support) Certified

Timeline

Guest Advocate/ Front of Store Attendant

Target
05.2024 - 12.2024

EMS/911 Dispatcher

City Ambulance
01.2024 - 04.2024

Transfer Center Coordinator

Signature Care ER/ Roundtable Medical Consultants
01.2021 - 12.2023

Call Center Representative

Signature Care ER/ Roundtable Medical Consultants
01.2019 - 12.2020

Bachelor of Science - Biology

Texas Southern University

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Samone A. Scott