Samone Bertie
Summary
Dynamic professional with a proven track record at Concentrix in enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and technical proficiency, significantly improving user experience and operational efficiency. Skilled in Microsoft Office and adept at active listening, consistently achieving results beyond employer expectations. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Fed Ex Ground
02.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Cashier Manager
Ross Stores
04.2020 - 03.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
Customer Service Representative
Concentrix
09.2017 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Diploma -
Harding University High School
Charlotte, NC06.2010
Skills
- Organization skills
- Technical Proficiency
- Adaptability
- Microsoft Office
- Time Management
- Problem Solving
- Active Listening
- Data Entry
- Verbal and written communication
- Typing Speed & Accuracy
- Office Administration
- File Management
- Document Management
Timeline
Receptionist
Fed Ex Ground
02.2022 - Current
Cashier Manager
Ross Stores
04.2020 - 03.2021
Customer Service Representative
Concentrix
09.2017 - 03.2020
High School Diploma -
Harding University High School