Samone Cambridge
Lauderhill,Florida
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Front Desk receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Front Desk
The Ramada by Wyndham
05.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk
Avid Ft. Lauderdale
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
Customer Service Representative
Cable Bahamas Ltd
06.2016 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
BBA - Finance-Junior
University of The Bahamas
The Bahamas05.2026
High School Diploma -
C.R Walker Senior High School
06.2016
Skills
- Guest Relations
- Listening Skills
- File Management
- Word Processing
- Cash Handling
- Administrative Skills
- Hospitality Services
- Conflict Management
Timeline
Front Desk
Avid Ft. Lauderdale
12.2022 - Current
Front Desk
The Ramada by Wyndham
05.2022 - 09.2022
Customer Service Representative
Cable Bahamas Ltd
06.2016 - 12.2019
BBA - Finance-Junior
University of The Bahamas
High School Diploma -
C.R Walker Senior High School
Similar Profiles
Shashank SekharShashank Sekhar
Associate Director of Sales at Ramada By WyndhamAssociate Director of Sales at Ramada By Wyndham
Ankur DograAnkur Dogra
Front desk Supervisor at Ramada by WyndhamFront desk Supervisor at Ramada by Wyndham
DHARMENDRA DHARMENDRA null
Captain at Ramada by Wyndham Beach HotelCaptain at Ramada by Wyndham Beach Hotel
LLOYDON WILLIAMSLLOYDON WILLIAMS
Cook at BRACCook at BRAC
Abigail SimpsonAbigail Simpson
Financial Services Supervisor at Amscot FinancialFinancial Services Supervisor at Amscot Financial