Sa’mone Ethridge
Fayetteville ,NC
Summary
Qualified desired position with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem solving and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Day Associate
Bank of America Stadium
06.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Improved reporting accuracy, implementing new data management system.
- Conducted comprehensive competitor analysis to guide strategic planning efforts.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Improved team collaboration by initiating regular coordination meetings.
Cashier / Manager
Wendys Restaurant
Charlotte, NC
05.2024 - 06.2024
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
Valet Parking Associate
Stk Steakhouse
Charlotte, NC
06.2023 - 01.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Pda ( Patient Dining Associate )
Atrium Healthcare
Charlotte, NC
03.2022 - 01.2024
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Assisted in menu development to ensure variety and appeal, driving repeat business.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
Mail Handler
USPS
Gaston, NC
11.2023 - 12.2023
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
- Optimized mail distribution paths, leading to improved delivery times.
- Coordinated with transportation teams to ensure smooth transition of mail for delivery.
Aircraft Cabin Cleaner
Charlotte Douglas Airport
Charlotte, NC
07.2023 - 09.2023
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
- Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
- Collaborated effectively with cross-functional teams such as ground crew, maintenance staff, and flight attendants to prepare aircrafts for departure swiftly.
- Displayed excellent time management skills by completing tasks within allocated timeframes, even when facing unexpected challenges.
Picker Packer
Amazon
Charlotte, NC
03.2023 - 09.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
Server / Hostess
Aldersgate Retirement Community
Charlotte, NC
08.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Answered customers' questions, recommended items, and recorded order information.
- Advised customers about special offerings and menu items to help drive sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Camp Counselor
YMCA Fun
Charlotte, NC
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Led groups of children safely through variety of camp activities.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
Sandwich Artist / Manager
SUBWAY®Restaurants
Charlotte, NC
07.2020 - 10.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
Education
Diploma -
Rocky River High School
Charlotte, NC06.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer Engagement
- Flexible Schedule
- Workplace Safety
Certification
- SGA ( student body government )
- Flight attendant academy
Timeline
Event Day Associate
Bank of America Stadium
06.2024 - Current
Cashier / Manager
Wendys Restaurant
05.2024 - 06.2024
Mail Handler
USPS
11.2023 - 12.2023
Aircraft Cabin Cleaner
Charlotte Douglas Airport
07.2023 - 09.2023
Valet Parking Associate
Stk Steakhouse
06.2023 - 01.2024
Camp Counselor
YMCA Fun
06.2023 - 08.2023
Picker Packer
Amazon
03.2023 - 09.2023
Server / Hostess
Aldersgate Retirement Community
08.2022 - 09.2023
Pda ( Patient Dining Associate )
Atrium Healthcare
03.2022 - 01.2024
Sandwich Artist / Manager
SUBWAY®Restaurants
07.2020 - 10.2022
Diploma -
Rocky River High School