Hardworking, dedicated individual looking to utilize my skills to provide the highest quality customer assistance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Vinebrookhomes
Dayton, OH
11.2023 - 03.2024
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Coordinated appointments, meetings and conferences.
Inventoried and ordered supplies for office.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Processed invoices for payment using accounting software applications.
Remote Sales Advisor
Concentrix
Dayton, OH
01.2023 - 11.2023
Coordinated implementation of new technological tools to improve data gathering and trend tracking.
Answered inquiries from customers regarding their investments or related topics.
Monitored client accounts to identify opportunities for improvement or growth.
Generated detailed performance reports that provided insight into portfolio performance over time.
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remote Customer Service Representative
Conerstone Brands
Dayton, OH
07.2022 - 01.2023
Answered customer inquiries and provided accurate information regarding products and services.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Provided excellent customer service to resolve customer complaints in a timely manner.
Answered inbound calls, chats and emails to facilitate customer service.
Developed strong customer relationships to encourage repeat business.