Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samone Pipkins

Cedar Hill

Summary

Professional coordinator with deep expertise in managing authorization processes within healthcare settings. Skilled in navigating complex regulatory environments, ensuring compliance, and streamlining workflows. Strong emphasis on team collaboration and achieving high-impact results, adaptable to changing needs. Reliable problem-solver with focus on communication, organization, and patient advocacy.

Overview

20
20
years of professional experience

Work History

Shipping & Receiving Clerk

THE POTTER’S HOUSE
08.2023 - 03.2025
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management systems.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.

Maintenance Support Specialist (Supply)

USPS
08.2014 - 04.2023
  • Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
  • Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
  • Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
  • Used identification tags, stamps and electronic marking tools to mark stock items.
  • Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
  • Posted supply status and receipt information to update activity register.
  • Implemented risk management strategies within the procurement process, protecting the organization from potential disruptions or delays in the supply of critical materials.
  • Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.
  • Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
  • Optimized warehouse space utilization with effective storage and layout strategies, reducing overall storage costs.
  • Coordinated with vendors to ensure timely delivery of critical supplies, avoiding any operational delays.
  • Organized and maintained correct inventory levels to drive highest turns possible on inventory.
  • Reduced waste, introduced recycling program for unused supplies.
  • Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
  • Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
  • Resolved discrepancies between purchase orders and invoices promptly, ensuring accurate billing information was maintained.

UHC Authorization Coordinator

Teleperformance USA
01.2011 - 08.2014
  • Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
  • Verified patient insurance eligibility and entered patient information into system.
  • Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
  • Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
  • Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
  • Calculated estimated copay based on current insurance benefits.
  • Reviewed authorizations from payer to determine approved or denied items.

Personnel Administration/ Training Specialist

US Army
07.2005 - 08.2009
  • Process of planning
  • Selecting versatile employees
  • Employee retention
  • Promotion Ceremonies and Awards
  • New employee orientation, development, and training
  • Reconcile payroll prior to transmission and validate confirmed reports
  • Manage work flow to ensure all payroll transactions are processed accurately and timely.
  • Process correct garnishment calculations and compliance.
  • Execute time sheets and attendance processing and interface with payroll.
  • Perform compliance for unclaimed property payroll checks.
  • Process accurate and timely year-end reporting when necessary.
  • Employee safety
  • Welfare and Counseling
  • Health and wellness services

Education

Associate of Arts -

Tyler Junior College
Troup, TX

Skills

  • Attention to detail
  • Prior authorization
  • Critical thinking
  • Healthcare regulations
  • Customer service
  • Time management
  • HIPAA compliance
  • Benefit coverage
  • Insurance verification
  • Shipping and receiving

Timeline

Shipping & Receiving Clerk

THE POTTER’S HOUSE
08.2023 - 03.2025

Maintenance Support Specialist (Supply)

USPS
08.2014 - 04.2023

UHC Authorization Coordinator

Teleperformance USA
01.2011 - 08.2014

Personnel Administration/ Training Specialist

US Army
07.2005 - 08.2009

Associate of Arts -

Tyler Junior College

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Samone Pipkins