Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samone Plater

Omaha,NE

Summary

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

2
2
years of professional experience

Work History

Payment Operations Specialist

Toast INC
10.2023 - Current
  • Enhanced transaction accuracy with thorough attention to detail and consistent monitoring of account activities.
  • Contributed to system improvements by submitting feedback on payment-related software enhancements or fixes needed.
  • Maintained up-to-date knowledge of banking regulations affecting Payment Operations Specialist''s responsibilities, ensuring ongoing compliance.
  • Identified opportunities for cost savings through analysis of current payment processes and procedures.
  • Handled customer inquiries regarding payment issues, providing prompt resolutions and maintaining high levels of satisfaction.

Student Loan Advisor

Nelnet Student Loan Services
03.2023 - 10.2023
  • Utilized data analysis tools to monitor trends in borrower behavior, identifying areas for potential improvement or intervention efforts.
  • Improved communication channels between borrowers and lenders by serving as an effective liaison throughout the loan management process.
  • Maintained up-to-date knowledge of federal regulations and guidelines regarding student loans, ensuring accurate advising services.
  • Conducted thorough reviews of borrower accounts, identifying errors and rectifying issues promptly.
  • Educated clients about the benefits of various forgiveness programs available to them, empowering informed decision-making processes.
  • Streamlined application processes for income-driven repayment plans, resulting in faster approval times for clients.

Guest Experience Specialist

Hyatt
02.2022 - 03.2023
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
  • . Assisted in the development of promotional campaigns to attract new clientele while maintaining existing relationships.
  • . Contributed towards achieving monthly revenue targets through upselling initiatives and diligent followups.
  • Promoted hotel amenities such as dining options or spa services to enhance guest stay experience.
  • Collaborated with sales team to drive event bookings, enhancing overall revenue growth for the property.

Education

High School Diploma -

Northwest High School
Omaha, NE
05.2018

Associate of Applied Science - Accounting And Computer Science

Wright Career College
Omaha, NE
05.2017

Skills

  • Operational risk management
  • Communication abilities
  • Electronic Payments
  • Cash Management
  • Payment Processing
  • Dispute Resolution
  • Anti-Money Laundering
  • Payment Systems Knowledge
  • Reconciliation Expertise
  • Customer service support
  • Relationship Building
  • Strong client relations skills
  • Microsoft Excel
  • Financial records and reporting

Timeline

Payment Operations Specialist

Toast INC
10.2023 - Current

Student Loan Advisor

Nelnet Student Loan Services
03.2023 - 10.2023

Guest Experience Specialist

Hyatt
02.2022 - 03.2023

High School Diploma -

Northwest High School

Associate of Applied Science - Accounting And Computer Science

Wright Career College
Samone Plater