Samone Stephens
Phoenix,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results driven achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Pilot Catastrophe Services
09.2022 - Current
- regularly collected and organized a wide range of data related to claims, including incident reports, police reports, witness statements, medical records, repair estimates, financial information, and policy details; data acquisition and data wrangling
- analyze the collected information to determine the validity of a claim, assess liability, evaluate damages, and interpret policy language. This involved identifying patterns, inconsistencies, and key factors influencing the outcome.
- Presented each claim a unique problem requiring investigation, analyze different pieces of evidence, consider various scenarios, and arrive at a fair and accurate resolution.
- communicated my findings and decisions to various stakeholders, including policyholders, claimants, legal representatives, and internal teams. This often involved explaining complex information clearly and concisely. Also generated reports and documentation.
- often had to negotiate settlements and explain my decisions in a persuasive manner; Made settlement payments
Bank Teller
Frost Bank
04.2021 - 04.2022
- Responsible for accurately entering various types of financial data, including deposit amounts, withdrawal amounts, transaction codes, and customer account information. Precision was crucial to maintain accurate records and prevent errors (data input and data quality)
- Processed numerous financial transactions daily, ensuring each was correctly recorded and documented. This involved understanding different transaction types and their associated data points (data management and record-keeping principles)
- Interacted with a diverse range of customers, often needing to gather specific information to process transactions or address inquiries. You learned to ask clarifying questions and extract relevant details.
- adept at recognizing unusual transaction patterns or inconsistencies that could indicate potential fraud or errors (anomaly detection)
- frequently had to resolve customer issues related to transactions, account balances, or other banking services. This required quick thinking, problem-solving skills, and the ability to navigate different systems and procedures (problem-solving skills)
Cashier Team Lead
Bath & Body Works
07.2015 - 04.2021
- responsible for overseeing and often reconciling daily transactions, ensuring accuracy in cash handling, and potentially generating end-of-day reports summarizing sales and payment methods (data collection, data entry, and data accuracy)
- identifying key performance indicators (KPIs), involved in tracking cashier performance metrics, identifying top performers or areas needing improvement, and potentially compiling basic reports for management (performance analysis and reporting)
- responsibility for monitoring stock levels at the registers, communicating low stock items, and potentially participating in inventory counts (inventory analysis and forecasting)
Education
Certificate - Google Data Analytics
Coursera
Remote04-2025
Bachelor of Science - Health Administration
Lamar University
Beaumont, TX12-2019
Skills
- Spreadsheet analysis
- SQL database management
- Critical Thinking
- Programming Languages
- Data Visualization
- Curiosity and a Learning Mindset
Certification
Google Data Analytics
Timeline
Independent Adjuster
Pilot Catastrophe Services
09.2022 - Current
Bank Teller
Frost Bank
04.2021 - 04.2022
Cashier Team Lead
Bath & Body Works
07.2015 - 04.2021
Certificate - Google Data Analytics
Coursera
Bachelor of Science - Health Administration
Lamar University
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