Samone Washington
Baytown,TX
Summary
Dynamic leader with proven expertise in customer service and security, honed at companies like IQor. Excelled in enhancing team performance and customer satisfaction through innovative training materials and effective coaching, leading to a notable reduction in employee turnover. Skilled in call center operations and adept at driving successful collection efforts, demonstrating exceptional communication and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Command International Security Services
12.2022 - Current
- Observe & Report
Security Officer
PATRIOT SECURITY
01.2021 - 12.2022
- Observe and report
Call Center Team Leader
IQor
03.2019 - 01.2021
- Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.
- Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and smoother integration into the team.
- Reduced employee turnover rates through effective coaching techniques and ongoing support for team member success.
Collection Team Leader
The CMI Group
03.2018 - 12.2020
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Researched accounts and completed due diligence to resolve collection problems.
- Boosted collection efficiency by implementing effective team strategies and setting clear goals.
- Coordinated closely with legal teams during litigation processes as needed; ensuring accurate representation of financial matters at hand.
Education
High school or equivalent -
Ozen High School
Beaumont, TX06.2017
Skills
- Customer Service
- Warehouse Associate
- Call Center
- Security
Certification
- TWIC Card
- Private Security License, 04/01/24 to 04/01/25
- Non-Commissioned
- CPR Certification
Assessments
- Customer focus & orientation, Proficient, 07/01/22, Responding to customer situations with sensitivity
- Customer service, Proficient, 07/01/22, Identifying and resolving common customer issues
- Work style: Reliability, Proficient, 02/01/22, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Unarmed Security Officer
Command International Security Services
12.2022 - Current
Security Officer
PATRIOT SECURITY
01.2021 - 12.2022
Call Center Team Leader
IQor
03.2019 - 01.2021
Collection Team Leader
The CMI Group
03.2018 - 12.2020
High school or equivalent -
Ozen High School
- TWIC Card
- Private Security License, 04/01/24 to 04/01/25
- Non-Commissioned
- CPR Certification
Similar Profiles
Clarice VelezClarice Velez
Dispatcher, Security Officer at Moffet Field at Command Security ServicesDispatcher, Security Officer at Moffet Field at Command Security Services
Kaleo CardenasKaleo Cardenas
Security Officer at Command Security Services (Google/NASA)Security Officer at Command Security Services (Google/NASA)
Sonam RinchenSonam Rinchen
Customer Service Assistant at ISS (International Security Services)Customer Service Assistant at ISS (International Security Services)