Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samone Williams

Raeford,NC

Summary

Professional administrator with strong background in healthcare management, adept at optimizing practice operations. Proficient in accounts receivable/payable as well as budgeting. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, problem-solving abilities, and financial management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Practice Manager

Dental Love
09.2022 - Current
  • Network and finalize contract negotiations
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Maintain daily budget and reach daily production goals
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Oversaw accounting, budgeting, and financial reporting, for all patient accounts
  • Ordered all office supplies and kept check on inventory levels.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience maintaining 4.5-5 star Google rating
  • Improve software options to select an optimal dental practice records storage systems while offering user-friendly interface features for patients
  • Oversaw the implementation of a successful patient referral program, leading to increased word-of-mouth business and overall patient base growth, tripled patient recall and new patient intake
  • Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.

Patient Care Coordinator

Dental Works
08.2021 - 09.2022
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.

Data Entry Clerk

Technical Group Alpha
07.2019 - 02.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • input data and make changes to digital databases
  • Verified accuracy of data entered into system to produce error-free reports.
  • Streamlined invoice processing, ensuring timely payments and financial record accuracy.
  • Contributed to project success, meeting all data entry deadlines without compromising quality.

Education

High school diploma -

71st High School

Dental Assistant Certification

NC Dental U
Fayetteville, NC

No Degree -

North Carolina Central University
Durham, NC

Skills

  • Accounts Receivable
  • Detail oriented
  • Multitasking
  • Proficient in Microsoft Suite
  • Customer Service
  • Project management skills
  • Contract Negotiation
  • Computer Skills
  • Punctual
  • Marketing
  • Microsoft Word
  • Organizational skills
  • Microsoft Outlook
  • EMR systems
  • Computer literacy
  • Strategic planning
  • Regulatory compliance

Certification

  • OSHA Certified
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • First Aid Certification

Timeline

Practice Manager

Dental Love
09.2022 - Current

Patient Care Coordinator

Dental Works
08.2021 - 09.2022

Data Entry Clerk

Technical Group Alpha
07.2019 - 02.2021

High school diploma -

71st High School

Dental Assistant Certification

NC Dental U

No Degree -

North Carolina Central University

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Samone Williams