Samonia Baker
Mesquite,TX
Summary
Proven track record in enhancing customer experiences and streamlining operations, demonstrated at Tom Thumb Food Stores. Expert in retail transactions and product restocking, I excel in merchandising and display assembly, boosting sales and customer satisfaction. My strong communication skills and dedication to service excellence have consistently improved team efficiency and customer loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
27
27
years of professional experience
Work History
Front End Associate
Tom Thumb Food Stores
05.2024 - Current
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Home Health Aide
Wkm Healthcare
03.1998 - 11.2024
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Transported clients for medical and personal outings.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Improved patients' comfort with massage and application of topical treatments.
- Provided direct personal care and administrative services to clients.
- Utilized universal precautions and infection control principles in all aspects of care.
Truck Dispatcher
National Carriers
11.2023 - 11.2023
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Worked closely with customers to effectively resolve issues and complaints.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Tracked and monitored vehicle performance and maintenance.
Shipping and Receiving Clerk
Dallas County Community College
08.2007 - 09.2022
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Education
Associate of Science - Computer And Information Sciences
06.2009
Skills
- Retail transactions
- Product restocking
- Merchandising and display assembly
- Integration Testing
Timeline
Front End Associate - Tom Thumb Food Stores
05.2024 - Current
Truck Dispatcher - National Carriers
11.2023 - 11.2023
Shipping and Receiving Clerk - Dallas County Community College
08.2007 - 09.2022
Home Health Aide - Wkm Healthcare
03.1998 - 11.2024
Eastfield College - Associate of Science, Computer And Information Sciences