Summary
Overview
Work History
Education
Skills
Timeline
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Samora Palmer

Katy,TX

Summary

Customer-focused and safety-driven professional with experience in high-volume service environments. Known for maintaining composure under pressure, resolving conflicts with professionalism, and delivering exceptional service to diverse individuals. Committed to upholding safety standards, teamwork, and creating a welcoming, positive travel experience for every passenger

Overview

11
11
years of professional experience

Work History

Receptionist Coordinator

Fortis College
Houston, TX
09.2025 - Current
  • Serve as the first point of contact, delivering professional and welcoming service
  • Manage high volume calls and front desk operations efficiently
  • Assist students with enrollment, documentation, and intake processes
  • Resolve concerns calmly while maintaining compliance and accuracy
  • Coordinate with multiple departments in a fast-paced environment

Direct Support Professional

Kern Ranch Homes LLC
Bakersfield, CA
11.2018 - 06.2025
  • Ensure the safety and supervision of clients at all times
  • Respond effectively in high-pressure situations
  • Support travel and daily living activities with professionalism
  • Maintain a structured, safe, and supportive enviornment

Sales Associate

Walmart
Bakersfield, CA
03.2015 - 01.2019
  • Delivered exceptional customer service to enhance shopping experiences
  • Assisted customers with product selections, pricing, and store navigation
  • Resolve customer concerns professionally and efficiently
  • Maintained organized and well-stocked displays

Customer Service Representative

Xerox
Bakersfield, CA
01.2015 - 04.2015
  • Respond to customer inquiries with professionalism and empathy
  • Identified customer needs and provided appropriate solutions
  • Maintained accurate records using company systems
  • Supported team operations during high-demand periods

Education

Bachelor of Science - Health Administration

University of Phoenix
Tempe, AZ
07.2027

High School Diploma -

Foothill High School
Bakersfield, CA
05.2012

Skills

  • Excellent verbal and written communication
  • Customer service and conflict resolution
  • Safety awareness and emergency readiness
  • Reliable and dependable
  • Professional and adaptable
  • Ability to remain calm under pressure
  • Team collaboration
  • Flexible
  • Cultural awareness and inclusivity

Timeline

Receptionist Coordinator

Fortis College
09.2025 - Current

Direct Support Professional

Kern Ranch Homes LLC
11.2018 - 06.2025

Sales Associate

Walmart
03.2015 - 01.2019

Customer Service Representative

Xerox
01.2015 - 04.2015

Bachelor of Science - Health Administration

University of Phoenix

High School Diploma -

Foothill High School