Samoria Pratt
Houston,TX
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
7
7
years of professional experience
Work History
SALES ASSOCIATE / CASHIER / STOCKER
Big Lots
02.2023 - Current
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
PET GROOMING AND BOARDING
Self Employed
03.2022 - 01.2023
- Managed appointment scheduling efficiently while ensuring minimal wait times for clients and their pets.
- Contributed to a clean, safe, and welcoming environment within the salon by maintaining cleanliness standards.
- Mastered essential grooming tools and equipment usage through hands-on training and practice.
- Improved customer satisfaction by providing attentive care and personalized services for pets.
- Expanded knowledge of industry best practices by actively seeking opportunities for growth and development in the field of pet grooming.
- Developed proficiency in specialized services such as nail trimming, ear cleaning, teeth brushing, and haircuts tailored to specific breeds.
SALES ASSOCIATE
Journeyz
01.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
CASHIER / SERVER
God Father's Pizza
02.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
CASHIER
Mama Ann's Kitchen
02.2019 - 01.2020
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Childcare Assistant
P&M Childcare
03.2018 - 01.2019
- Cared for kids 3-9 yr. olds.
- Supervised free play and other activities to keep children safe.
- Assisted with reading and learning .
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
Education
High School - Pharmacology
SUMMER CREEK HIGH SCHOOL
Houston, TX06-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Cash handling accuracy
- Cash register operation
- Sales expertise
- POS system operation
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Business Development - Initiated two key partnerships which resulted in (80%) revenue growth.
- Completed manager training program.
- Trained and mentored (10) employees.
- Awarded “Employee of the Month” in (2022).
Languages
Spanish
Limited Working
Timeline
SALES ASSOCIATE / CASHIER / STOCKER
Big Lots
02.2023 - Current
PET GROOMING AND BOARDING
Self Employed
03.2022 - 01.2023
SALES ASSOCIATE
Journeyz
01.2021 - 02.2022
CASHIER / SERVER
God Father's Pizza
02.2020 - 12.2020
CASHIER
Mama Ann's Kitchen
02.2019 - 01.2020
Childcare Assistant
P&M Childcare
03.2018 - 01.2019
High School - Pharmacology
SUMMER CREEK HIGH SCHOOL
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