Samorra Pichel
Las Vegas,NV
Summary
Proven to excel in property management, I leveraged strong negotiation skills and a deep understanding of real estate laws at Angie to enhance tenant satisfaction and occupancy rates. My adept relationship building and market research abilities led to strategic improvements, significantly impacting company success. I prioritize results, showcasing exceptional customer service and property marketing acumen. Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Apartment Leasing Agent
Angie
10.2023 - 09.2024
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
- Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
- Supported property management operations by assisting with tenant relations, lease administration, and maintenance coordination. Conducted regular property inspections to ensure compliance with safety and maintenance standards. Assisted in the preparation of budgets, financial reports, and rent collection procedures, coordinated maintenance and repair activities, liaising with contractors and vendors.
Sanitation Worker
ABM Industries Inc De
12.2022 - 12.2023
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
Housekeeping
Tahiti Village
04.2020 - 12.2021
- Collaborated with various departments to address maintenance issues, housekeeping requests, and guest inquiries promptly.
- Collaborated with housekeeping staff to maintain clean and comfortable rooms for guests.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Established performance metrics for housekeeping staff, driving continuous improvement efforts throughout the department.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Identified opportunities for improvement within the housekeeping department, contributing to overall hotel performance enhancements.
- Developed emergency response plans for housekeeping personnel, ensuring preparedness during unexpected situations or crises.
- Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
- Enhanced guest experience by replenishing amenities promptly as part of daily housekeeping duties.
- Developed effective schedules for housekeeping staff, optimizing workflow and minimizing overtime expenses.
- Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
Hostess/Cashier
Angry Chickz
03.2019 - 12.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Beacons Academy
1800 E Sahara Ave Las Vegas, Nevada05.2021
Skills
- Fair Housing Regulations
- Strong negotiation
- Property management knowledge
- Real Estate Laws
- Documentation Management
- Prospecting clients
- Customer Service
- Fair housing policies
- Clear Communication
- Lease Renewals
- Team Collaboration
- Lease Agreements
- Property Inspections
- Telephone and email etiquette
- Creative Problem-Solving
- Cash Handling
- Customer service expertise
- Unit inspection
- Leasing Terms and Specifications
- Relationship Building
- Phone and Email Etiquette
- Training and mentoring
- Property tours and inspections
- Property Management
- Flexible Schedule
- Leasing and sales
- Application processing
- Organized Mindset
- Community Engagement
- Property Maintenance
- Lease oversight
- Property Marketing
- Staff Management
- Basic Mathematics
- Background Check Process
- File Management
- Lease writing
- Background Checks
- Closing Techniques
- Market Research
- Sales proficiency
- Application management
- Sales Techniques
- Account Management
- Database Management
- Business Development
- Reporting and Correspondence
- Vendor Contract Negotiations
- Lead Conversion
- Local market conditions
- Competitive Research
- Lead Generation
- Problem-Solving
Additional Information
I am a very hard working outgoing person. I work greatly with others and I am very reliable. I take others into consideration, I am a very goo team player. I catch on to learning new thing's fairly fast. I get along great with everybody around me. I handle tuff situation well and I think fast. I know how to communicate well with a customer or patient quickly in order to come up with solutions we both are okay with. I take my jobs seriously and I look at them more then just jobs.
Timeline
Apartment Leasing Agent
Angie
10.2023 - 09.2024
Sanitation Worker
ABM Industries Inc De
12.2022 - 12.2023
Housekeeping
Tahiti Village
04.2020 - 12.2021
Hostess/Cashier
Angry Chickz
03.2019 - 12.2019
High School Diploma -
Beacons Academy
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