Samorra Sumler
Baltimore,MD
Summary
I am determined, hard working & passionate when it comes to my work/career.
I’m searching for a work
environment that provides me with the opportunities to learn, grow & thrive.to my best ability. I am a team player with great attention to detail and, value to add to any company I’m apart of.
Experienced customer service representative with over 5 years in handling high-volume calls, resolving customer issues, and managing sensitive information.
Strong understanding of IRS processes, tax documentation, and legal compliance. Proven ability to work under pressure in fast-paced environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Tax Paralegal
Jenkins Block & Associates
04.2023 - Current
- Tax Documentation Assistance
- Knowledge of IRS Systems/Tax Laws
- MS Office and Database Management
- Time Management & Organization
- Conflict Resolution
- Multi-Line Phone Management
- Data Entry & Record Maintenance
- Customer Service & Communication
- Managed high-volume inbound calls to resolve customer inquiries related to tax documents ..
- Assisted customers with understanding tax documentation, filing processes, and payment plans.
- Maintained accurate records in a secure database, ensuring full compliance with IRS privacy policies.
Legal Assistant
Robertson, Anschutz, Schneid, Crane & Partners PLL
12.2022 - 04.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Tax Documentation Assistance
- Customer Service & Client
Relations - Communication Skills (Phone,Email, In-Person)
- Conduct legal research, draft, and edit legal documents, ensuring accuracy and compliance.
- Redact confidential information and prepare subpoenas for necessary records in preparation for trials.
- Train new employees on office equipment and legal administrative tasks.
Legal Assistant/Intake Specialist
Saiontz and
12.2019 - 12.2022
- Drafted and reviewed legal documents, filed pleadings, ar conducted case investigations
- Assisted attorneys in trial preparation, managing client communications, and maintaining case records.
- Supported court proceedings and scheduled depositions, ensuring the smooth flow of case activities.
- Managed high-volume client intake calls, documenting information, and screening clients for potential legal claims.
- Coordinated information transfer between clients and attorneys, maintaining a well-organized client record system.
- Assisted in training new employees and overseeing client data entry, ensuring accuracy and completeness.
- Data entry
- Multitasking
Legal Support Advisor
Maryland Health Connections
12.2016 - 12.2019
- Increased client satisfaction by facilitating timely communication between clients and legal staff.
- Contributed to the development of persuasive settlement proposals for negotiation purposes.
- Facilitated efficient communication among team members by scheduling meetings, conference calls, and video conferences as needed.
- Expedited trial preparations with thorough organization of exhibits, witness lists, and other essential materials..
- Answer and transferring calls
- Handling high volume communications between clients and support planners.
Education
High School Diploma -
Francis M Wood
1001 W Saratoga St, Baltimore, MD 2122306.2017
Skills
- Legal Research
- Proficient in MS Office
- Case Management
- Client Communication
- Tax Documentation Assistance
- Customer Service & Communication
- Data Entry & Record
Maintenance - Multi-Line Phone Management
- Conflict Resolution
- Time Management & Organization
- Knowledge of IRS Systems/Tax
Laws (if applicable) - MS Office & Database
Management - Customer Service
- Attention to Detail
- Communication
- Knowledge of Tax Laws and Procedures(willingness to learn more and advance)
- Computer and Data Entry
- Problem- Solving Abilities
- Teamwork and Collaboration
- Adaptability and Flexibility
Timeline
Tax Paralegal
Jenkins Block & Associates
04.2023 - Current
Legal Assistant
Robertson, Anschutz, Schneid, Crane & Partners PLL
12.2022 - 04.2023
Legal Assistant/Intake Specialist
Saiontz and
12.2019 - 12.2022
Legal Support Advisor
Maryland Health Connections
12.2016 - 12.2019
High School Diploma -
Francis M Wood
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