Samoya Chinn
FRESNO,California
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
16
16
years of professional experience
Work History
Intern
Dizon Medicine Urgent Care
10.2021 - 12.2021
- Contributed to a positive team environment by collaborating with fellow interns on patient care.
- Interacted with patients by phone, or in-person to provide information.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted staff with COVID testing, checking patients in and out, taking vitals, and administrating vaccines.
Customer Service Representive
Comcast Cable Company
09.2009 - 01.2013
- Met customer engagement guidelines for service levels, handle time and productivity.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded proactively and positively to rapid change.
- Handled escalated customers efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Retail Sales Associate
Macys Department Store
07.2005 - 01.2008
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science - Clinician Medical Assistant
Fresno City College
Fresno, CA12.2021
Skills
- Attention to Detail
- Strong Academic Record
- Goal-oriented mindset
- Idea Development and Brainstorming
- Types 80 WPM
Timeline
Intern
Dizon Medicine Urgent Care
10.2021 - 12.2021
Customer Service Representive
Comcast Cable Company
09.2009 - 01.2013
Retail Sales Associate
Macys Department Store
07.2005 - 01.2008
Associate of Science - Clinician Medical Assistant
Fresno City College
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