Samoya Robinson
Pound Ridge,NY
Summary
Having outstanding research potential, proven academic records and good written and oral communication skills. A skilled, dynamic and goal-oriented development and public policy academician, holding a Master of Science degree in Development Studies from The University of the West Indies, and a strong interest in social and public policy, poverty reduction, and women's empowerment. With almost 6 years of academic experience, one has acquired ever-evolving knowledge of quantitative and qualitative research, social impact assessment, and monitoring and evaluation, laying the groundwork for a career in the field of public and social policy.
Overview
2
2
years of professional experience
Work History
Cook
Morey's Piers
Wildwood, NJ
06.2020 - 09.2020
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
Assistant Labour Officer (Intern)
Ministry of Labour and Social Security
Montegut Bay, Jamaica
01.2020 - 02.2020
- Updated record filing system to improve document organization and management.
- Completed clerical tasks such as filing, copying and distributing mail. Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Prepared meeting materials and took clear notes to from labour hearings.
Customer Service Representative (Student Worker)
The University of the West Indies
Kingston , Jamaica
12.2018 - 01.2020
- Assisted student with financial quires through emails, live chats, telephone calls and front desk.
- Logged, filed and distributed financial letters to students.
- Reviewed payment plans and funds allocation for tuition and housing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hostess
Sun Valley Club house
Sun Valley, ID
05.2019 - 09.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Collections Agent
Teleperformance
Montego Bay, Jamaica
05.2018 - 09.2018
- Assisted customers with payment arrangements.
- Took payment via phone to both secure and restore customer's services.
- Assisted customers with discovering needs and suitability for different payment plan.
Proceeding Officer
Electoral Office Of Jamaica
St. Ann (North Western), Jamaica
02.2016 - 02.2016
- Checked voters list for accuracy.
- Administered voting oaths to prospective voters.
- Issued and counted ballots for final submission and election results.
Education
Master of Science - Development Studies
The University of The West Indies
Kingston, Jamaica.08.2021
Bachelor of Science - Political leadership strategy and Management, Public Policy Management
University of The West Indies
Kingston, Jamaica. 09.2020
Associate Degree -
Brown's Town Community College
Brown’s Town, St. ANN2016
Caribbean Secondary Examination Certificate (CSEC -
Ferncourt High School
St.Ann2014
Skills
- Data analysis
- Interpersonal skills
- Critical thinking
- Adaptable
- Flexible
- Microsoft Office
- Customer service
- Attention to detail
Additional Information
- Green card holder
Timeline
Cook
Morey's Piers
06.2020 - 09.2020
Assistant Labour Officer (Intern)
Ministry of Labour and Social Security
01.2020 - 02.2020
Hostess
Sun Valley Club house
05.2019 - 09.2019
Customer Service Representative (Student Worker)
The University of the West Indies
12.2018 - 01.2020
Collections Agent
Teleperformance
05.2018 - 09.2018
Proceeding Officer
Electoral Office Of Jamaica
02.2016 - 02.2016
Master of Science - Development Studies
The University of The West Indies
Bachelor of Science - Political leadership strategy and Management, Public Policy Management
University of The West Indies
Associate Degree -
Brown's Town Community College
Caribbean Secondary Examination Certificate (CSEC -
Ferncourt High School