SAMOYA ANYA WALLACE

• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
• Planned lessons, activities and trips to cover all required course material.
• Established and enforced rules of behavior to drive social development and maintain positive interactions.
• Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
• Scheduled appointments with parents to discuss student progress and classroom behavior.

• Delta airlines above wing agent
• Informed clients of policies and procedures.
• Resolved caller issues quickly and thoroughly.
• Obtained client information by answering telephone calls.
• Quoted prices and credit terms to prepare sales contracts.
• Checked in customers on the flights.
• Assisted with bookings.
• Documented caller information in DeltaNet.

• Created a system for Calculating the amount of linens coming in and going out.
• Accounted for soiled or damaged linens.
• Supervised the amount of linens that the room attendants needed, by giving them the specific amount they need for the total rooms they had daily and ensured that the correct amount was return at the end of the day.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.

• Worked with front desk to respond promptly to all guest requests.
• Communicated repair needs to maintenance staff.
• Adhered to safety protocols by enforcing proper equipment usage.
• Increased employee performance through effective supervision and training.
• Attending rooms.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Interacted with customers by phone, and in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.

• Worked in different departments such as Inventory & Cash Management.

• Provided Hosting & Waitressing duties.

• Sorted and organized files, spreadsheets and reports.
• Analyzed problems, identified solutions and made decisions.
• Interacted with customers by phone, email or in-person to provide information.
• Completed research, compiled data, updated spreadsheets and produced timely reports.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.

• Filing & Cataloguing
• Customer Service