Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RPA Associate
MassMutual
04.2022 - 12.2022
Liaise with Business SME’s / Implementation Leads for assessing the Business processes and identifying processes fit for RPA Automation
Validate Business requirements and assess technical feasibility
Used to take care of server based application Orchestrator- which is dashboard where all the process with different sectors are available
Migration of servers and implementing changes in the code as per user request
Deployment, monitoring and enhancement of the process
Creation of kanban board to track all the incidents , Change requests and also to take care of the process during downtime
Perform product demos to customers from sectors like finance , SCM , Procurement, retail
Worked with third parties to assess partnerships and licensing opportunities
System Engineer
Tata Consultancy Services
01.2019 - 04.2022
Resolved issues and escalated problems with knowledgeable support and quality service.
Assisted employees with resolving network problems at remote locations.
Compiled data and generated graphs to interpret results and suggest key operational improvements.
Spearheaded compliance efforts and developed best practices to drive continual process improvements.
Worked as front- end developer starting from implementation of dashboard for tracking all the incidents to resolving user requests by adding new features to the application
·Worked closely with the software engineering and product management teams to design, develop, deliver and manage DevOps services using Kanban board
Took initiative and worked on spinnaker tool - tool which is used to have information of user's insurance policy. As the data entered in the tool by users there used to be typo's took initiative and automated minor issues with code and resulted in good result.
Used to do the manual testing for the developed web application.
Education
Computer And Information Sciences
Christian Brothers University
Memphis, TN
08.2024
B.SC Computer Science - Computer Science And Programming
Loyola Academy
INDIA
07.2016
Skills
RPA UI PATH
Agile
Azure for beginners
TIBCO EAI Administrator, ARIS BPM
HTML, CSS, JS
Business Competencies
MS Office
Production Support
Certification
RPA UI PATH ADAVANCE DEVELOPER
Azure for beginners
WEB development
Python
Languages
English
Professional Working
Telugu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
RPA Associate
MassMutual
04.2022 - 12.2022
System Engineer
Tata Consultancy Services
01.2019 - 04.2022
Junior Developer
Tata Consultancy Services
01.2017 - 01.2019
Computer And Information Sciences
Christian Brothers University
B.SC Computer Science - Computer Science And Programming