Samuel Palominos
College Point
Summary
Results-driven banker with a proven track record of high productivity and efficiency. Specializes in customer relationship management, financial advising, and risk assessment to deliver customized banking solutions. Strong communication and problem-solving skills enhance client interactions and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
New York
09.2024 - Current
- Open and service accounts while ensuring accuracy and compliance with bank policies, procedures, and regulatory requirements.
- Assist clients with day-to-day transactions, including deposits, withdrawals, transfers, and account inquiries.
- Identify opportunities to deepen relationships through cross-selling and referrals to business partners (mortgage, investments, business banking).
- Educate clients on digital banking tools and services to improve convenience and accessibility.
- Monitor account activity for potential fraud, unusual transactions, or suspicious activity, escalating when necessary.
- Maintain knowledge of bank products, promotions, and services to provide up-to-date solutions.
- Support financial center goals by contributing to sales, customer satisfaction, and risk management metrics.
- Collaborate with team members, managers, and specialists to deliver a seamless client experience.
- Ensure all documentation, account files, and client interactions meet audit and compliance standards.
- Handle problem resolution professionally, addressing client concerns, and providing timely solutions.
Branch Ambassador
Capital One Bank
Jackson Heights
02.2024 - 08.2024
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers, and reconciling discrepancies.
- Handling currency, transactions, and confidential information in a responsible manner.
- Following all bank financial and security regulations and procedures.
Assistant Store Manager
Dollar General
College Point
04.2021 - 03.2024
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Train team members in successful strategies to meet operational and sales targets
- Perform general stocking duties including storing and stocking products in/on bins, shelves, racks
- Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies
- Keep the work area clean, organized and free of hazards including backroom and shelves
- Help and assist customers in finding merchandise and providing them with information
Banquet Houseman
Allegria Hotel
Long Beach
08.2017 - 08.2021
- Managing cleanliness and organization of banquet halls, rooms, storage and service rooms
- Assist audio-visual personnel in setting up equipment, speakers and monitors
- Arrange linens, chairs, tables and glassware
Food Runner
Auntie Anne’s Pretzel
Flushing
05.2016 - 08.2017
- Greet customers
- Manage and administered food merchandise
- Stocked supplies in the supply room
- Restocked food ingredients
- Perform all of the essential duties of this position in a safe and effective manner, consistent with the prescribed method and guidelines established by Auntie Anne's, Inc
Education
Associate in Arts Degree - Business Administration
Borough of Manhattan Community College
Manhattan, NY05-2020
High School Diploma -
Queens Academy High School
Queens, NY06.2017
Skills
- Team building
- Training and Development
- Attention to detail
- Integrity
- Risk assessment
- Customer relationship management
- Professional demeanor
- Quality documentation and compliance
- Ability to analyze, organize, and prioritize while meeting multiple deadlines
- Knowledge of risk management, standards, and regulations
- Interpersonal and collaborative skills with all levels of internal and external customers
- Microsoft Word, PowerPoint, and Excel
Certification
IMPACT Peer Mentoring Program, Mentee, Borough of Manhattan Community College, 2019
Languages
Spanish
Native/ Bilingual
Timeline
Relationship Banker
Bank of America
09.2024 - Current
Branch Ambassador
Capital One Bank
02.2024 - 08.2024
Assistant Store Manager
Dollar General
04.2021 - 03.2024
Banquet Houseman
Allegria Hotel
08.2017 - 08.2021
Food Runner
Auntie Anne’s Pretzel
05.2016 - 08.2017
Associate in Arts Degree - Business Administration
Borough of Manhattan Community College
High School Diploma -
Queens Academy High School