Samra Farooq
Sacramento,CA
Summary
Detail-oriented accounting professional with expertise in payroll administration and regulatory compliance. Proven ability to produce accurate financial reports and guide junior staff in daily operations. Experienced Financial Accounting Analyst with strong background in financial reporting, budgeting, and forecasting. Demonstrated ability to analyze complex financial data to provide informed business decisions. Strengths include advanced knowledge of financial software, GAAP standards, and tax regulations. Previous work has led to improved efficiency in accounting processes and enhanced accuracy of financial reports. Motivated staff accountant intern with experience in various accounting practices. Demonstrated strength in financial analysis, auditing, and tax preparation. Provided valuable contributions towards enhancing the efficiency of financial operations. Skilled in using diverse accounting software for optimal productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Accounting
Dentemploye Inc
Folsom, California
04.2024 - Current
- Conducted research regarding new accounting regulations or best practices.
- Produced error-free accounting reports and presented their results
- Prepared payroll documents for submission to accounting department.
- Kept records of customer transactions for accounting purposes.
- Tested, debugged, and maintained existing accounting software applications.
- Supervised junior staff in daily accounting operations.
- Provided guidance on cost accounting principles and procedures.
- Monitored changes in regulations that affect accounting operations.
- Analyzed accounting systems to ensure compliance with relevant regulations.
- Interpreted accounting policies, procedures, regulations, and guidelines.
Customer Service Representative/Billing Clerk
Amazon
Sacramento, California
09.2021 - 03.2024
- Assisted customers with inquiries and product selections through multiple communication channels.
- Processed orders and returns efficiently following company guidelines and protocols.
- Documented customer interactions accurately in the customer relationship management system.
- Handled escalated customer concerns with empathy and professionalism for resolution support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Associate of Science - Accounting
Sacramento City College
Sacramento, CA05-2024
Skills
- Accounting software
- Payroll administration
- Regulatory compliance
- Financial reporting
- Cost center accounting
- Customer relationship management
- Accounting processes
- Team leadership
- Data analysis
- Accounting system design
Certification
- Full Charge Bookkeeper Certificate
- Accounting Clerk Certificate
Timeline
Accounting
Dentemploye Inc
04.2024 - Current
Customer Service Representative/Billing Clerk
Amazon
09.2021 - 03.2024
Associate of Science - Accounting
Sacramento City College