Samra Selimovic, MBA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Associate I
Houchens Insurance Group
01.2023 - Current
- Provided exceptional customer service by promptly responding to inquiries, resulting in high retention rates.
- Assisted agents in generating new business leads for increased policy sales.
- Enhanced customer satisfaction by efficiently addressing and resolving insurance-related queries.
- Managed filing system, entered data and completed other clerical tasks.
Financial Relationship Consultant
M1 Bank
07.2021 - 08.2022
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Completed routine transfers, deposits and bill payments.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Helped customers understand and use technical tools such as mobile applications and online banking.
HR Coordinator
Turk Financial LLC
12.2021 - 06.2022
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Aligned HR policies with federal and local regulations.
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Bank Teller
Carrollton Bank
09.2020 - 07.2021
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
Pharmacy Technician
Walgreens
09.2017 - 08.2020
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
Internship Student
Walgreens
06.2019 - 08.2019
- Learned tenets of professional office behavior and thoughtful collaboration.
- Worked with teams to support goals and build experience.
- Shadowed staff and learned advanced work.
- Participated in research to support goals and objectives of employer and assigned team.
Education
MBA - Business Administration
University of Missouri
St Louis, MO05.2022
Bachelor Of Arts - Communications
University Of Missouri - St Louis
05.2020
Skills
- Microsoft Office Proficiency
- Customer Service
- Employee Hiring
- Policy Interpretation
- Data Analysis
- Relationship Building
- Products and Services Knowledge
- Regulatory Compliance
Certification
- Licensed Insurance Agent - State of Kentucky
Languages
Bosnian
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Client Associate I
Houchens Insurance Group
01.2023 - Current
HR Coordinator
Turk Financial LLC
12.2021 - 06.2022
Financial Relationship Consultant
M1 Bank
07.2021 - 08.2022
Bank Teller
Carrollton Bank
09.2020 - 07.2021
Internship Student
Walgreens
06.2019 - 08.2019
Pharmacy Technician
Walgreens
09.2017 - 08.2020
MBA - Business Administration
University of Missouri
Bachelor Of Arts - Communications
University Of Missouri - St Louis
Similar Profiles
Rhonda HalvorsonRhonda Halvorson
Personal Lines Client Advisor at Houchens Insurance GroupPersonal Lines Client Advisor at Houchens Insurance Group
Julie CONSTABLEJulie CONSTABLE
Senior Account Manager at Houchens Insurance GroupSenior Account Manager at Houchens Insurance Group
STEVEN MARESCASTEVEN MARESCA
Marketing Manager at Houchens Food GroupMarketing Manager at Houchens Food Group
Jennifer BolesJennifer Boles
Senior Registered Client Associate / Client Services Manager at LeVoir Wealth Management / Raymond James FinancialSenior Registered Client Associate / Client Services Manager at LeVoir Wealth Management / Raymond James Financial
Richard Quince BroderickRichard Quince Broderick
Senior Client Associate, Investment Associate at JPMorgan Private Wealth ManagementSenior Client Associate, Investment Associate at JPMorgan Private Wealth Management