Samrawit Bihon
Alexandria,VA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
Work History
Customer Service Associate/Cashier
Co-op Grocery/gas Station United Kingdom
04.2010 - 03.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized guest payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Lifted up to up to 10 pounds at once
- Worked closely with shift manager to solve problems and handle customer concerns
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Offered advice and assistance to customers, paying attention to special needs or wants
- Informed customers about special promotions and provided detailed information for various products
- Provided training and support to new associates to help provide high-quality customer service
- Performed cash, card and check transactions to complete customer purchases
- Maintained current knowledge of store promotions and highlighted sales to customers
- Processed refunds and exchanges in accordance with company policy
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Identified and resolved discrepancies and errors in customer accounts
Cashier Assistant
Langdon Hill Nurseries Farm Shop
01.2009 - 05.2010
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Some College (No Degree) - Office Management
Evesham College
Worcestershire United KingdomSkills
- Quality Assurance
- Customer Relationship Management
- Account Management
- MS Office Proficiency
- Customer Service and Assistance
taking care of my 2 autistic children has been my hobby for the past 7 years
i have Moved to the united states in August of 1016 to be with my them fiance now husband with my 3 Months of daughter which was a little difficult without family or friends but having my daughter diagnosed with autism and being pregnant with my second child has been really difficult but growing up in Ethiopia had thought me to be a survivor and go through it with strength and having my son diagnosed same as my daughter have been the most challenging and difficult thing to through but i have tried my best for them to be as comfortable and emotionally stable enough to go to school full time and now is the time for me to join the work force which i enjoy interacting with customers teats why i am applying in this field
Timeline
Customer Service Associate/Cashier
Co-op Grocery/gas Station United Kingdom
04.2010 - 03.2016
Cashier Assistant
Langdon Hill Nurseries Farm Shop
01.2009 - 05.2010
Some College (No Degree) - Office Management
Evesham College
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