Samrawit Kelifa

· Perform financial reports such as rent collections, invoice payment and analysis of operating statements tracked payments and expenses, providing timely and accurately.

· Assist in hiring, training, supervising, and motivating the property staff

· Reports accurate payroll information to the payroll department and requests pre-approvals for overtime from portfolio manager in a timely manner

· Reviewing market rents to ensure proper rates are being charged, monitors delinquencies, NSF and bad debt procedures to assure timely collection of rents, or evictions

· Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

· Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

· Completed final move-out walk-throughs with tenants to identify required repairs.

· Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

· Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

· Introduced prospective tenants to types of units available and performed tours of premises.

· Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings and preparation of regular market surveys

· Fostered positive relationships with tenants and property owners, leading to high retention rates.

· Provide a high level of customer service; make decisions on tenant issues and legal tenant document issues in accordance with Landlord-Tenant Law, enforce lease rules and regulations; process evictions, perform lockouts and safety emergency.

· Analyzes problems, identifies and articulates possible solutions and consequences, and implements recommendations to support goals; demonstrates critical, creative, and reflective thinking.

• Responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversite for approximately 15-25 part-time service valets within the assigned
• Effectively plan, organize, manage time and ability to manage stress and adapt to changing environment
• Inspect properties regularly for residents and service Valet compliance and Manage a labor budget of up to 150K depending on number of assigned properties
• Makes informed decisions with consideration of client/associate impact
• Takes initiative and applies critical thinking skills to forecast/solve problems and drive results
• Ensures maximum quality of service
• Comply with, promote, and train on all safety policies and procedures
• Reports all safety incidents in a thorough and timely manner
• Build effective teams, hold self/others accountable
• Promote and educate property staff on any/all new service offerings and Valet Waste