Samrawit Kere

• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Responded quickly to emergency situations to assess and deflect issues.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Monitored CCTV cameras and alarm systems for security breaches.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Issued access cards to authorized personnel to monitor access points.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Wrote detailed reports of all security breaches and investigations.
• Investigated suspicious activities and persons to maintain security of premises.
• Examined doors, windows and gates to verify security.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Ecient professional with 6+ years of experience and proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully ll the Concierge role at your company. PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Laz Parking, Boston, MA / Jan 2015 – Present Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed. CASHIER/ CUSTOMER SERVICE Dunkin Donuts , Boston, MA / Dec 2015 – May 2017 Prepare or serve hot or cold beverages, such as coee, espresso drinks, blended coees, or teas. Clean or sanitize work areas, utensils, or equipment. Clean service or seating areas. Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. Describe menu items to customers or suggest products that might appeal to them. Order, receive, or stock supplies or retail products. Provide customers with product details, such as coee blend or preparation descriptions. Receive and process customer payments. Serve prepared foods, such as muns, biscotti, or bagels. Stock customer service stations with paper products or beverage preparation items. Take customer orders and convey them to other employees for preparation. Take out garbage. Weigh, grind, or pack coee beans for customers. Wrap, label, or date food items for sale. Prepare or serve menu items, such as sandwiches or salads. Set up or restock product displays.