Samreen Rasheed
Summary
Collaborative team player with over 6 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Reliable and upbeat Sales lead/ keyholder successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic Keyholder with more than 6 years of progressive experience. Organized, friendly and outgoing with exceptional communication and time management abilities. Results-oriented Sales Associate and Keyholder versed in handling wide range of tasks in challenging, fast-paced environments. Over 6 years of experience increasing sales, growing customer loyalty and training staff.
Overview
5
5
years of professional experience
Work History
Sales Lead/Key Holder
J.Jill
03.2020 - Current
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Lead/Loss Prevention Associate
Old Navy
01.2018 - 03.2020
- Completed loss control surveys for underwriting information and evaluation.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
Education
Associate of Arts - Early Childhood Education
Mission College
Santa Clara, CA02.2008
Bachelor of Science - Biology Teacher Education
University of Karachi
Karachi,Pakistan05.1997
High School Diploma -
St.Mary High School
Karachi, Pakistan03.1993
Skills
- Time Management
- Good Communication Skills
- Thorough Knowledge of Product
- Manage Employees
- Merchandise Promotion and Display
- Sales Proficiency
- Goal Attainment
- Team Leadership
Timeline
Sales Lead/Key Holder
J.Jill
03.2020 - Current
Sales Lead/Loss Prevention Associate
Old Navy
01.2018 - 03.2020
Associate of Arts - Early Childhood Education
Mission College
Bachelor of Science - Biology Teacher Education
University of Karachi
High School Diploma -
St.Mary High School
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