Samreen Zehra
Summary
Versatile Human Resources Specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 5+years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
7
7
years of professional experience
Work History
HR Operations & Employee Experience Specialist
Managing Matters Inc
Toronto, Canada
05.2022 - 02.2023
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Managed and optimized the HRIS system (BambooHR) for application tracking and employee engagement
- Utilized Asana to improvise teamwork, promote communication, and update stakeholders and employees on project progress.
- Utilized Slack for HR announcements and policy updates
- Compiled monthly financial reports utilizing QuickBooks software.
- Maintained and updated HR processes and policies in organizational charts and employee handbooks.
- Eliminated process lags with quick processing of MS 365 Migration
- Held exit interviews and documented information discussed with employees.
- Distributed employee engagement surveys to identify areas of improvement.
Recruiter&Onboarding Coordinator
Zortemp Solutions
Toronto, Canada
01.2022 - 05.2022
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Worked with teammates to create human resources departmental strategies and team goals.
- Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
HR & Training Coordinator
Standard Chartered Global Business Services
, India
03.2017 - 08.2019
- Scheduled and coordinated all classroom training–
scheduled location, date/time, materials, and attendance. - Confirm and monitor registrations and cancellations of
participants using Learning Management System (SABA) - Managed and maintained key learning programs including Manager Training Programs, Leadership Development programs and job-specific programs.
- Maintained tracking of training database, calendar, roster,evaluations and coordination with stakeholders overseas.
- Analyzed feedback from participants to improve future trainings.
- Coordinated recruitment and placement of training program participants.
- Organized and scheduled staff training activities based on the needs of the organization.
Operations Executive
Infosys Limited
, India
11.2015 - 12.2016
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services, and organization.
- Received incoming calls and messages and addressed or triaged phone requests.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Implemented and used ticket-based system to help with time management and deployment.
- Installing and Troubleshooting of Checkpoint VPN Client.
- Synchronizing of RSA Secure Id cards and authenticating.
- Adding and removing secure id's from RSA server.
- Troubleshooting related to Synchronization for point sec and Bit-locker.
- Antivirus solutions (Installation, Signature Updates, Troubleshooting).
- Laptop Troubleshooting (System Administration).
Education
Human Resource Management - Seneca Business
Seneca College of Applied Arts And Technology
North York, ON12.2021
Bachelor's - Computer Science
M.O.P Vaishnav College For Women
Chennai,India03.2015
Skills
- Human resources administration
- ASANA
- Computer Proficiency and Microsoft Office
- BambooHR, PeopleSoft,SABA
- Employee Relations
- Recruitment strategies
- Candidate tracking and Talent management
- Onboarding and Orientation
- Training Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Extensive knowledge of HRIS/HRMS systems (BambooHR,PeopleSoft,Workforce)
- Supervised team of 5 staff members.
- My outstanding academic achievement in my Human Resource Management program at Seneca has earned me a spot on the president's honor list.
- Assisted with performance management procedures
Timeline
HR Operations & Employee Experience Specialist
Managing Matters Inc
05.2022 - 02.2023
Recruiter&Onboarding Coordinator
Zortemp Solutions
01.2022 - 05.2022
HR & Training Coordinator
Standard Chartered Global Business Services
03.2017 - 08.2019
Operations Executive
Infosys Limited
11.2015 - 12.2016
Human Resource Management - Seneca Business
Seneca College of Applied Arts And Technology
Bachelor's - Computer Science
M.O.P Vaishnav College For Women
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<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits & Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development & Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition & Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations & Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits & Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development & Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition & Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations & Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank