Samroui Ath
Fresno,CA
Overview
16
16
years of professional experience
Work History
Supervisor
Envircon System
Houston, TX
03.2019 - 05.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Supervisor
GSI
Waukesha, WI
02.2008 - 12.2018
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Trained new employees on company policies, job duties, and performance expectations.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
High School Diploma -
Fresno Adult School
Fresno, CA06-2007
Timeline
Supervisor
Envircon System
03.2019 - 05.2024
Supervisor
GSI
02.2008 - 12.2018
High School Diploma -
Fresno Adult School